Elevate customer service as a Customer Operations Manager with Hydro One in Tweed, Ontario. Oversee a critical service area while enhancing team collaboration and operational efficiency.
This role focuses on managing customer electrical services, including upgrades and emergency responses. You will lead a diverse team, ensuring quality work and compliance while fostering a positive work environment. Your contributions will directly impact service delivery to nearly 1.5 million customers across Ontario.
Key Responsibilities:
• Develop teamwork and maintain discipline among staff
• Plan maintenance for electrical installations and safety measures
• Conduct work standard studies and authorize reports
• Liaise with specialists on operational policies and processes
• Manage work processes to meet service agreements
Requirements:
• In-depth knowledge of distribution functions and customer service
• Experience in utility operations and complaint handling
• Ability to supervise multiple facilities and staff
• Solid administrative and organizational skills
• Understanding of safety and compliance regulations
Play a key role in enhancing operational capabilities at Hydro One, supporting a diverse community of customers in electrical services.
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Apply on Kit Job: kitjob.ca/job/2kj439
📌 Manager of Customer Operations in Tweed
🏢 Hydroone
📍 Tweed
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