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About the Calgary JCC:

The Calgary JCC welcomes everyone through its doors while serving also as the Jewish 'living room' of the Community. We offer social, educational, recreational and cultural programming to individuals and families of all ages and stages. You belong here!

Customer Service Representative

The Calgary JCC is seeking a highly motivated and organized individual able to work as part of our energetic team. The Calgary Jewish Community Center is a multifaceted organization that serves a variety of Calgarians from young kids, to families as well as the elderly. We offer several different programs from physical activity to social and cultural. We are looking for a customer service representative to work the customer service desk, the hub of the JCC.

Position Summary

The Customer Service Representative reports to the Membership Manager and is responsible for providing customer service support to all members, guests and staff. Customer Service staff must demonstrate a strong customer service ethic as well as being sensitive to the needs of a diverse clientele. You must be able to multi task, work independently and be a team player.



The Customer Service staff is the first response to an emergency and therefore must be able to stay calm under stress and co-ordinate the appropriate action.

This is a part-time position.
Primary Duties and Responsibilities:
Greet individuals in a friendly courteous manner.
Ensure all members and public have completed the check-in procedure.
Provide excellent customer service to patrons and staff by responding to both in person and telephone inquiries, requests and complaints.
Ensure emergency procedures are understood and followed.
Processing of new members and renewals.
Promoting memberships and programs to patrons.
Enrolling members and guests into programs.
Perform other related duties as assigned by the Membership Manager.
Be prepared to work a adaptable schedule.

Qualifications:
Current CPR and First Aid Certifications.
Current Vulnerable Sector Security check
Excellent communication skills.
Proficient computer and administrative skills.
Experience with Intelligenz software an asset
At least 3 years customer service experience

Job Type: Part-time

Pay: $16.00-$17.50 per hour

Benefits:
In office parking

Education:
Secondary School (preferred)

Experience:
Customer service: 2 years (required)

Work Location: In person

Apply on Kit Job: kitjob.ca/job/2k97zf

📌 Customer Service Representative Southwest Calgary
🏢 Calgary JCC
📍 Southwest Calgary