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Job post summary – Contract Coordinator (Service Operations) – HVAC/R & Plumbing

Pay: $50,000.00 to $65,000.00

Job description:

Contract Coordinator

About Chisholm Industries

Chisholm Industries is a well-established Alberta-based mechanical contractor with nearly 50 years of experience serving commercial, institutional, healthcare, and industrial facilities. Our purpose is simple but meaningful:

To grow great people, serve essential institutions and buildings with excellence, and be a force for good in our industry, our employees’ lives, and our community.

We are known for our technical depth, solid values, long-term customer relationships, and a (sales) culture built on trust—not pressure.

The Opportunity

We are seeking a Contract Coordinator who will be responsible for end-to-end coordination of service operations, including contract input and execution, work order control, technician support, and customer communication.

Dispatching is a secondary function - a tool used to support operational efficiency, not the core mandate.

The position owns the flow of work from intake → execution → billing readiness, ensuring that service delivery is structured, efficient, and aligned with revenue and contract obligations.

What You’ll Do

· Primary Responsibilities

o Work Order & Service Workflow Ownership

o Contract & Preventative Maintenance Coordination

o Technician Operational Support

o Customer Coordination & Communication

o Data Integrity & System Discipline

o Continuous Improvement

· Secondary Responsibility (Supporting Function)

o Dispatch & Scheduling Execution

How you’ll know you are succeeding in the role (KPIs)

- Work Order Billing Readiness (cycle time)
- Contract Compliance Rate (%)
- Technician Utilization Support (%)
- Schedule Efficiency (travel “windshield time” vs. productive/billable time)
- Work Order Accuracy (callbacks tied to coordination errors)
- Backlog Management & PM Completion Rate

What You’ll Need to Succeed

You are a support-driven coordinator who thrives in a technical,



relationship-driven environment, with a focus on service and data-accuracy.

Minimum Qualifications

· Preferred Background: 2–5+ years in HVAC/R, Plumbing, or Mechanical Service Coordination/Dispatch

- Strong understanding of:
- Preventative maintenance programs
- Service contracts and SLAs
- Field technician workflows
- Proven success meeting
- Excellent organization and time management skills
- Proficiency with Microsoft Office 365, FRS, and CRM systems
- Strong English communication skills (written and verbal)

Core Competencies (Non-Negotiable)

- Operational Ownership – understands revenue impact of coordination decisions
- Priority Management Under Pressure – can triage without losing control
- Assertive Communication – able to direct field staff and hold standards
- Detail Discipline – high accuracy across all job data and documentation
- System Thinking – sees workflow, not just tasks

Non-Negotiables

- Fast-paced, high-accountability environment
- Requires decisiveness and operational awareness
- Not a purely administrative role

Acceptable Adjacent Verticals (If Not Mechanical)

Candidates may be considered from industries with similar service complexity and dispatch dynamics, including:

- Electrical service contractors
- Building maintenance / facility services
- Fire protection (sprinkler & alarm service)
- Elevator service
- Commercial appliance service
- Industrial service/maintenance environments

Required: Must involve multi-tech dispatching + contract-based service delivery,

Compensation & Benefits

- Competitive base salary, based on experience
- Comprehensive benefits package (Health Care Spending Account)
- Life insurance




- Employer RRSP contributions
- Paid time off and company holidays
- Tuition reimbursement
- Safety-first work environment
- Inclusive, supportive culture focused on long-term growth
- KPI-based performance alignment post-probation

Why Join Chisholm?

- Nearly 50 years of trusted reputation in Alberta
- A company that genuinely cares about people and community
- Clear growth opportunities as the business scales

Why This Role Exists

Chisholm Industries is intentionally growing its planned maintenance (SmartCare™) service agreements as a core service offering. This role exists to support the service operations team through support, data accuracy, planning and forecasting, and administrative support. We’re investing in experienced coordination and administration team members who want to be part of building a high-quality business and team.

Why the Right Person Chooses This Role

If you’re an experienced coordinator, you may be thinking:

- “I love being organized—but I’m tired of working in chaos.”
- “I want clear systems, not constant firefighting.”
- “I take pride in making sure nothing falls through the cracks.”
- “I want to be part of a team where service is the core business—not an afterthought.”
- “I enjoy coordinating people, schedules, and details to make things run smoothly.”
- “I want ownership of my work—not just being told what to do all day.”
- “I like building relationships with customers and being someone they can rely on.”
- “I want to be part of a growing company where my role actually matters.”
- “I’m detail-oriented, and I want that to be seen as a strength—not something that slows things down.”

This role is designed for someone who takes pride in organization, follow-through, and delivering a great service experience—every time.

Job Types: Full-time, Permanent

Pay: $50,000.00-$65,000.00 per year

Benefits:

- Dental care
- On-site parking
- RRSP match

Work Location: In person

Apply on Kit Job: kitjob.ca/job/2jxgia

📌 Contract Coordinator (Service Operations) – HVAC/R & Plumbing (Southeast Calgary)
🏢 Chisholm Industries
📍 Southeast Calgary