Apply on Kit Job: kitjob.ca/job/2jww5o

Locations & Status:

- Whitehorse (permanent, 40 hours)
- Carmacks (permanent, 40 hours)

Summary

Northern Vision Development (NVD) is hiring friendly, detail-oriented Front Desk Agents for our Yukon properties: the Best Western® Gold Rush Inn and Edgewater Hotel, in downtown Whitehorse and our hotel in Carmacks.

In this role, you’re the first and last impression—welcoming guests, handling reservations and payments accurately, and keeping the front desk running smoothly through busy shifts in a fast-paced hotel environment.

What Does Your Success Look Like?

- Guests feel genuinely welcomed and well-supported from check-in to check-out—resulting in strong reviews and repeat stays.
- Reservations, room assignments, and guest requests are handled accurately, preventing issues before they escalate.
- You resolve problems calmly and professionally (noise, billing, room moves, service recovery), protecting the guest experience and the team’s time.
- Cash, payments, and shift close-outs are accurate and compliant, with clear notes and clean handovers between shifts.
- Communication with housekeeping and maintenance is timely and precise, so rooms, repairs, and guest needs move quickly.
- You stay composed during peak arrivals/departures and high-volume periods, keeping service consistent and organized.

What You Bring To The Role

- Direct customer service experience (hospitality, travel, retail, or other guest-facing environments). 6 months front desk/guest services experience is preferred).
- Guest Service Mindset – friendly, professional, and confident speaking with a wide range of guests.
- Accuracy & Detail – comfortable with reservations, payment processing, and handling guest information.
- Communication Skills – to communicate professionally and clearly with guests, colleagues,



and management both in person and via phone and email.
- Ability to work effectively in a fast-paced setting while managing multiple tasks simultaneously.
- Comfortable working under pressure, particularly when handling guest inquiries, concerns, or complaints, while maintaining a calm and service-oriented approach.
- Reliability - Dependable and punctual, with strong shift handover habits and consistent attendance.

What You’ll Love About Working Here

This role is a strong fit if you like people, enjoy being at the centre of operations, and take pride in delivering a smooth, welcoming experience. We offer:

- Paid vacation
- Extended health care including dental coverage and vision care
- Discounts at NVD affiliated hotels including Employee rates with Best Western Hotel world wide, BW points for Free nights Stays.
- Training and development opportunities
- Life insurance
- Language classes
- Restaurant discounts for meals while on shift
- Employee assistance and wellness program

Job Requirements: Must be flexible with hours to participate in morning shifts (7:00-3:00pm) and evening shifts (3:00-11:00pm).

About NVD: We are a local, majority First Nation-owned company committed to creating lasting prosperity for both our investors and the Yukon communities where we operate. With a long-term focus on hospitality, real estate, and community-driven projects, we’re proud to build meaningful partnerships and deliver operational excellence. Joining our team means becoming part of a diverse, local organization that reflects the unique spirit of the Yukon.

Job Types: Full-time, Permanent

Pay: $21.00-$22.50 per hour

Expected hours: 35 – 40 per week

Benefits:

- Company events
- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care

Work Location: In person

Apply on Kit Job: kitjob.ca/job/2jww5o

📌 Front Desk Agent(Carmacks,Whitehorse) (Yukon)
🏢 Northern Vision Development
📍 Yukon