Apply on Kit Job: kitjob.ca/job/2jv46p

Job Title: Front Desk Agent & Night Auditor

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Department: Rooms Division

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Reports To: Hotel Manager

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Job Summary:

nThe Front Desk Agent & Night Auditor is a key member of the Guest Services team, responsible for delivering exceptional customer service to all guests at Calabogie Peaks Hotel. This role includes handling reservations, check-ins, and check-outs, promoting resort amenities, and completing nightly audit processes to ensure accuracy and efficiency in the hotel’s operations. The ideal candidate is flexible, detail-oriented, and thrives in a energetic environment while maintaining a fun and positive attitude.n

Key Responsibilities:

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- Guest Services:
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- Greet guests warmly and professionally upon arrival, providing exceptional service throughout their stay.
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- Assist guests with reservations for hotel rooms, recreational activities, and other resort amenities.
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- Handle guest check-ins and check-outs, ensuring a smooth and efficient process.
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- Respond to inquiries and resolve guest issues promptly and courteously.
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- Administrative Duties:
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- Run nightly audit reports to reconcile daily transactions, ensuring accuracy and compliance.
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- Perform data entry, maintain guest records, and prepare reports as needed.
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- Answer phones, direct calls, and manage correspondence in a professional manner.
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- Operations Support:
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- Ensure the lobby and reception areas are clean and welcoming.
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- Perform overnight housekeeping duties including vacuuming, moping dusting etc.
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- Collaborate with team members to support seamless operations across the resort.
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nJob Requirements:n

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- Must be able to work all shifts, including evenings, overnights, weekends, and holidays, with flexibility for short notice scheduling.
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- Strong customer service orientation with courteous and professional mannerisms.
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- Exceptional problem-solving skills and the ability to think on your feet.
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- Strong oral, written, and phone communication skills.
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- Highly organized with strong administrative and data entry skills.
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- Proficiency in Microsoft Office (Excel, Word) and property management systems.
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- Ability to work independently with minimal supervision while thriving in a team environment.
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nPhysical Requirements:n

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- Ability to stand, walk, and remain on feet for extended periods.
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- Light lifting, up to 25 lbs, may be required.
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nWhy Join Us?nAt Calabogie Peaks Hotel, we value our team members as much as our guests. As a Front Desk Agent & Night Auditor, you’ll play an integral role in shaping the guest experience while enjoying:n

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- A supportive team environment.
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- Opportunities for professional growth in a dynamic, upscale resort setting.
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- Competitive compensation and resort perks.
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nAbout Calabogie Peaks Hotel:nLocated in the beautiful Ottawa Valley, Calabogie Peaks Hotel is part of the Ascend Hotel Collection, offering a unique blend of upscale accommodations and outdoor adventures. Whether guests are enjoying winter sports, hiking trails, or lakefront activities, our resort delivers unforgettable experiences year-round.n

Job Type: Full-time

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Pay: $19.00-$21.00 per hour

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Benefits

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- Casual dress
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- Company events
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- Discounted or free food
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- On-site gym
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nAbility to commute/relocate:nn
- Calabogie, ON: reliably commute or plan to relocate before starting work (preferred)
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nExperience:nn
- Hotel / Hospitality: 2 years (preferred)
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- Customer service / Front desk: 1 year (preferred)
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nLocation:nn
- Calabogie, ON (preferred)
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nWork Location: In person

Apply on Kit Job: kitjob.ca/job/2jv46p

📌 Front Desk Agent/Night Auditor (Calabogie)
🏢 Calabogie Peaks
📍 Calabogie