The Windermere House is looking for a Seasonal Banquet Manager.
Summary
As a Banquets Manager - Seasonal, you will oversee the planning and execution of events, ensuring exceptional customer service and a seamless experience for guests. Reporting to the Operations Manager, you will utilize your leadership and team management skills to supervise staff and coordinate food service operations. This role involves coordinating with clients, managing the banquet team, and ensuring seamless event operations while adhering to quality, safety, and budgetary guidelines.
Qualifications
Proven leadership skills in a hospitality environment
Strong customer service orientation with a focus on guest satisfaction
Experience managing front desk operations and hotel services
Proficiency in handling multi-line phone systems
Ability to communicate effectively in multiple languages is a plus
Knowledge of phone etiquette and guest interaction best practices
Responsibilities
Oversee banquet operations, ensuring exceptional customer service and hospitality.
Manage and train staff, fostering a cooperative team setting.
Coordinate with kitchen and service teams for seamless food preparation and service.
Handle customer inquiries and resolve issues with professionalism and phone etiquette.
Maintain compliance with food handling and safety standards while ensuring a positive guest experience.
Utilize POS systems for productive service and accurate billing.