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Full-Time (35 hours per week)| Based in Saskatoon, SKPosition start date: as soon as possible
BGC Saskatoon is a leader in creating safe, supportive, and inclusive spaces where young people can grow, learn, and belong. With multiple program sites and a dedicated team of full‑time, part‑time, and seasonal staff, we are expanding our HR capacity to better support our people and our mission.
We’re looking for an Outreach Support Specialist who thrives in a dynamic, community‑focused environment and is excited to support a growing organization.
BGC Saskatoon (BGCS) is a non-profit organization dedicated to serving children and youth in Saskatoon and has been offering programs in Saskatoon and surrounding areas since 1974. We believe that “Opportunity Changes Everything” and that all children should have the chance to participate in quality programs right in their own community. BGC Saskatoon operates programs in Saskatoon, Martensville, Langham, Dalmeny, Warman and Regina. BGC Saskatoon employs a group of dedicated staff and volunteers to work with children, youth, and families, delivering programs in the following service areas:

- Early Learning Centres
- Before and After School Programs
- Neighborhood Clubs
- Summer Day Camps
- Youth Employment Program
- Rosewater Connection Mental Health Initiatives

Our team is made of people who want to make a difference in the lives of children, youth and families.

Position Overview

Reporting to the BGC Saskatoon Outreach Coordinator, the Outreach Support Specialist plays an essential role in supporting the administrative and client‑care functions of the Rosewater Connection Mental Health Initiative. This position supports the Outreach Coordinator in the delivery of programs and services and ensures seamless scheduling, communication, and tracking of counselling services while providing timely follow‑up and assistance to clients. By maintaining accurate records, coordinating appointments, and supporting data collection, this role strengthens the Initiative’s ability to deliver accessible, organized, and client‑centered mental health support. The Outreach Support Specialist will also work with the Director of Children’s Programs, providing administrative and operational support to ensure the success of BGC Saskatoon Summer Day Camp Programs.
The Outreach Support Specialist represents BGC Saskatoon with professionalism and compassion, upholding organizational values and contributing to a welcoming, inclusive environment for children, youth, and families. This is a full-time position that is eligible for the full benefits package provided by BGC Saskatoon and may require work outside of normal business hours to support events, meetings, and community initiatives.





KEY RESPONSIBILITIES (not limited to):

Administrative & Scheduling Support

- Ensure all referral and registration forms are accurately completed to support participant intake.
- Coordinate transportation bookings (e.g., cabs) for counselling appointments.
- Manage and maintain access to the counselling appointment booking system.
- Monitor counsellor calendars and waitlists to support efficient scheduling.
- Send appointment reminders (1–2 per session) and track reminder timelines.
- Maintain and update the master tracking sheet, including:
- appointment dates and times
- number of sessions completed
- client status (active, rescheduled, no‑show, follow‑up required)

Client Follow-Up & Care Coordination

- Contact clients who miss appointments to assess needs, reschedule, or provide additional support.
- Conduct check‑ins with clients awaiting services or requiring ongoing support.
- Communicate clearly and professionally with clients, counsellors, and internal staff.
- Escalate concerns to the Outreach Coordinator when needed.

Data & Reporting Support

- Compile data from referrals, intake forms, tracking sheets, scheduling systems for reporting requirements.
- Prepare summaries for program evaluation and outcomes reporting.
- Maintain accurate and confidential records according to organizational standards.

Program Support & Collaboration

- Work closely with the Outreach Coordinator to ensure efficient workflow within the mental health and other outreach initiatives.
- Support the coordination of counselling programs, outreach activities, and client engagement processes.
- Attend team meetings and contribute to discussions related to program improvement, client needs, and service delivery.
- Uphold BGC Saskatoon core values in all interactions with children, youth, families, and stakeholders.
- Provide administrative and operation support to the Director of Children's programs for summer day camp programs

CORE COMPETENCIES

- Communication & Interpersonal Skills: Clear, compassionate, and professional communication with clients and partners.
- Organization & Time Management: Ability to handle multiple scheduling tasks, track appointments, and meet deadlines.
- Attention to Detail: Accuracy in data entry, record‑keeping, and reporting.
- Problem Solving & Adaptability: Ability to respond to changing schedules,



client needs, and unexpected challenges.
- Confidentiality & Professionalism: Maintains strict confidentiality and handles sensitive information ethically.
- Client-Centered Approach: Demonstrates empathy, patience, and respect in all interactions.

KEY REQUIREMENTS & QUALIFICATIONS

- Some post-secondary education or experience in Psychology, Sociology, Social Work, or other related field (asset).
- Experience working or volunteering in the non-profit sector (asset).
- Strong administrative skills, including proficiency with Microsoft Office (Outlook, Excel, Word) (required).
- Experience with scheduling systems or case management software (asset).
- Strong written and verbal communication skills (required).
- Ability to work independently while contributing to a collaborative team environment.
- Clear Criminal Record Check & Vulnerable Sector Check prior to employment.
- Understanding of trauma‑informed and client‑centered practices (asset).

Note: All offers of employment are contingent upon the successful completion of a Criminal Records Check and Vulnerable Sector Search

Why Work at BGC Saskatoon?

- Meaningful work that directly impacts children, youth, and families.
- Supportive, mission‑driven team environment.
- Work-Life Balance
- Opportunities for growth and professional development.
- Comprehensive benefits package and GRSP match.
- Commitment to equity, diversity, and inclusion.

How to Apply

Please fill out an online application at Get Involved - BGC Saskatoon (https://www.bgcsaskatoon.com/get-involved/#join-our-team). Applications will be reviewed on an ongoing basis until the position is filled.
BGC Saskatoon recognizes the value and importance of building and sustaining a culturally diverse environment that reflects the communities we serve. We welcome applications from those who are passionate about contributing to a workplace culture where everyone feels valued and included. For employees, participants, volunteers, donors, and the community, we demonstrate our commitment through:

- Recruitment, employment, development, and promotion practices that reduce barriers
- Encouraging representatives of diverse identities (race, national or ethnic origin, language, spiritual beliefs, age, gender, sexual identity, marital status, family structure, political beliefs, mental or physical ability, or socioeconomic status) to apply for available positions, participate in programs, and/or engage with BGC Saskatoon
- Making decisions based solely on an individual’s qualifications, merit, performance, and organizational needs

By learning from each other’s differences, we gain strength through our people and our perspectives.

Apply on Kit Job: kitjob.ca/job/2hxqoz

📌 Outreach Support Specialist (Saskatoon)
🏢 BGC Saskatoon
📍 Saskatoon