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LEASE RENEWAL MANAGER

career and employment opportunity awaits you.

The Power to Move You.

[Dealership Name] , part of Zanchin Automotive Group, a privately-owned network of successful dealerships, supporting the community for 50 years, where careers are made and fostered with enthusiasm, integrity and respect, is hiring a

LEASE RENEWAL MANAGER . Now is the time to be part of a Team that encourages progressive and entrepreneurial styles, and drives performance through winning attitudes.

What’s In It For You

Competitive and generous compensation package

Enhanced Group Benefits Program, including extended medical, dental, vision, life insurance and so much more

Company-provided tools and equipment

Ongoing development and training, including product and industry knowledge, from experienced leaders and experts

Opportunity for career advancement within the group

About The Opportunity As an integral part of the "we can do that" operation, this position will be to champion and oversee the vehicle lease portfolio. Specifically, the position will be responsible to:

Establish sales and profit objectives and pursue achievement through planning, organizing, controlling and measuring

Maintain and retain an existing customer-base of leased vehicles while pursuing growth through cost effective marketing and program enhancements

Manage the lease vehicle portfolio and negotiate with third party credits to float transactions

Ensure the security of leased vehicles, including the lien registration, insurance and potential repossession of vehicles

With the Sales Management Team, actively purchase new vehicles, and sell pre-owned vehicles to optimize inventory; determine rates, buy-back and wholesale values

Oversee the performance of Vehicle Lease Consultants to ensure that objectives are met by assisting in the development of short- and long-term objectives

Work with Vehicle Lease Consultants to professionally close vehicle lease sales transactions

Oversee and manage receivables relating to lease vehicle transactions

Customer Portfolio Management

Maintain comprehensive database of customer lease agreements and expiration timelines

Proactively contact customers 2 or 3 years into lease and/or 90-120 days before lease maturity to discuss renewal options

Track lease portfolio performance including renewal rates, early terminations, and customer lifetime value

Manage lease return scheduling and coordination with service departments

Customer Relations and Retention





Build strong relationships with existing lease customers to maximize retention and loyalty

Conduct outreach campaigns via phone, email, and direct mail to engage lease customers

Address customer concerns and questions about lease terms, mileage, and wear charges

Provide exceptional customer service throughout the lease renewal process

Sales and Negotiation

Present lease renewal options including same vehicle extensions and new vehicle upgrades

Negotiate lease terms, payments, and incentives to secure customer renewals

Work with customers to structure lease agreements that meet their budget and needs

Collaborate with sales team to transition customers into new vehicle leases

Lease Administration and Processing

Process lease renewal applications and coordinate credit approvals with finance partners

Prepare and review lease renewal documentation and customer agreements

Calculate lease payments, residual values, and applicable fees and incentives

Ensure compliance with manufacturer lease programs and captive finance company guidelines

Cross-Department Coordination

Partner with sales consultants to identify upgrade opportunities for lease customers

Work with service departments to schedule pre-lease-end inspections and maintenance

Coordinate with F&I; managers on lease renewal financing and product offerings

Collaborate with remarketing team on lease return vehicle processing

Performance Analysis and Reporting

Generate monthly reports on lease renewal rates, customer retention, and revenue impact

Analyze lease portfolio trends and identify opportunities for improvementTrack customer satisfaction metrics and lease renewal conversion rates

Provide regular updates to management on lease portfolio performance and forecasts

Lease Return Management

Coordinate vehicle inspections and assess excess wear and mileage charges

Work with customers to resolve lease-end charges and payment arrangements

Process lease return paperwork and vehicle reconditioning requirements

Manage auction and remarketing activities for returned lease vehicles

Preferred Qualifications and Assets





Experience with automotive dealership management systems including Reynolds and vAuto

Strong computer and technology skills with ability to learn new software platforms

Ability to draft and send qualified emails, text messages, and written correspondence

Multilingual abilities to serve diverse customer base

Excellent verbal communication skills for phone-based customer interactions

About You Ideal candidates will have a strong passion for performance.

post-secondary education

at least three (3) years proven experience managing a dealership lease portfolio

five (5) years vehicle sales experience

valid Driver's License with a clean driving abstract

valid OMVIC License

strong attention to detail, organized and strategic

ability to maintain confidentiality and professionalism

ability to work independently and with minimal supervision

self-motivated and driven with a passion for excellence in execution

a desire to work in a high energy, fast-paced environment

a proven commitment to quality of work

Why choose Zanchin Automotive Group? Your career ambitions will be achieved – we offer career development and advancement.

You will be part a wining team – we are a leader in the industry driven by nearly 50-years of people-centric business modelling.

Your voice will be heard and ideas celebrated – we have an entrepreneurial and strategic attitude, that welcomes and supports individual ideas and strategies.

You will enjoy a competitive pay and bonus plan – we offer many employment perquisites.

You’ll be part of a culture at the fore-front of transparency, communication and engagement – we are a Team, and work together to achieve and thrive.

Apply now to join a dynamic company where the future is limitless, and embark on an exciting career and journey.

Interested in becoming part of the Zanchin Automotive Group team? Send your resume with salary expectations for review and consideration. We thank all applicants for their interest, but only those candidates selected will be contacted.

Zanchin Automotive Group is an equal opportunity employer committed to fostering an inclusive, equitable and accessible workplace where every team member feels valued, respected and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from all people. Should you require accommodation or support in any aspect of the recruitment and selection process, we will work with you to meet your needs.

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