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About the Company

Putting People First, Every Day. Lankin Investments is a leading Canadian real estate investment & asset management firm with property under management of over $2B consisting of 6,200+ multi-family units and 2,500+ units in development. Our ethos is simple yet profound: Driven by our people, we foster financial prosperity and community value through strategic Canadian real estate investments. With more than 15 years of successfully acquiring, managing, and operating multi-residential across Canada, we have achieved a celebrated reputation among real estate investors. The success is driven by providing our team members with an environment that fosters a people-first culture with a high priority on personal and professional growth.

About the Role

Lankin Investments is seeking an energetic and service-oriented IT Specialist – Tier 1 to join our team. This role is ideal for a technically capable problem-solver who enjoys working with people and providing hands-on support in a fast-paced environment. The successful candidate will serve as the first line of IT support across Lankin Investments and its affiliated companies, assisting staff with technical issues, workstation setup, onboarding/offboarding processes, and day-to-day IT operations. This role requires someone who is quick on their feet, detail-oriented, team-oriented, and able to multitask across multiple business units. This is an advanced Tier 1 position, suited for someone with 2–3 years of experience, who can troubleshoot efficiently while coordinating with internal stakeholders and our third-party IT service provider for escalations and complex issues.

Responsibilities

End-User Support

- Serve as the first line of technical support for employees across Lankin Investments and its affiliates.
- Diagnose and resolve basic hardware, software, and connectivity issues in a timely manner.
- Provide both remote and in-person troubleshooting support for employees.
- Maintain a high level of customer service and professionalism when assisting staff.




- Troubleshoot issues specifically related to Microsoft 365, email, collaboration tools, and shared drives.

IT Operations

- Set up and configure workstations, laptops, monitors, docking stations and peripherals.
- Assist with employee onboarding and offboarding, including device setup, system access, permissions, and equipment recovery.
- Support office technology infrastructure, including printers, meeting rooms and equipment, and collaboration tools.
- Perform routine system checks and ensure devices are functioning properly across office environments.

Network & Infrastructure Support

- Assist with basic network and Wi-Fi troubleshooting across office locations.
- Support troubleshooting related to connectivity issues, and network performance.
- Assist in monitoring network and system performance and report irregularities.

Vendor & Escalation Management

- Collaborate with our third-party IT service provider to escalate issues and track resolution.
- Assist in coordinating support tickets and ensuring follow-up with external IT partners.
- Document issues and solutions to improve internal IT knowledge and processes.

IT Asset & System Management

- Maintain inventory of IT equipment and assets.
- Ensure devices are properly configured and secured before deployment.
- Assist with software installations, updates, and patching.
- Track and manage IT equipment lifecycle, replacements, and warranties.

Qualifications

- 2–3 years of IT support experience in a help desk or Tier 1 environment.
- Experience supporting Windows-based environments and office productivity tools.
- Experience setting up and supporting office workstations and hardware.




- Experience working with third-party IT vendors or managed service providers (MSPs).
- Exposure to basic network administration or infrastructure support.
- Experience supporting multiple offices or affiliated companies.

Required Skills

- Windows OS troubleshooting
- Microsoft 365 / Office applications
- Basic networking (Wi-Fi, routers, switches, connectivity troubleshooting)
- Hardware setup and configuration, included meeting rooms and individual offices
- Helpdesk ticketing systems
- Strong people skills and ability to work with employees at all levels.
- Outgoing, positive energy with a collaborative mindset.
- Excellent problem-solving and troubleshooting abilities.
- Ability to multitask and adapt quickly between Lankin and its affiliates with priority level setting
- High level of attention to detail and organization.
- Ability to remain calm and responsive when handling urgent technical issues.

Compensation package

Why Lankin Investments? We strive for a culture that encourages passion and provides an environment where you can be successful in the following ways: We enable you to lead and be a pivotal contributor to the success and growth of our company. We help you be the best professional you can be. We help you achieve your personal goals outside of the office and make an impact on your community. Rewarding Performance: We pay for performance with competitive total cash compensation that recognizes and rewards your contribution. We are proud to offer our employees full benefits.

Equal Opportunity Statement

Diversity, Equity & Inclusion Matters: We believe every employee should have the opportunity to participate and succeed. We are committed to a workplace culture of respect, inclusion, and diversity. Giving Back to Our Communities: We are actively involved in our communities by supporting local charity initiatives. We participate in local community events where you will be given the opportunity to contribute to your community.

Apply on Kit Job: kitjob.ca/job/2fssrt

📌 Information Technology Specialist (Vaughan)
🏢 Appcast
📍 Vaughan