Apply on Kit Job: kitjob.ca/job/2cuvfa

Tokuc Group

2 jobs

Front Desk Agent

RESTAURANT & HOSPITALITY

FRONT OFFICE DEPARTMENT

$17.6-$18/HOUR

PART-TIME

ONSITE

PERMANENT

The Jordan Hotel · LINCOLN, ON

Join our dynamic team as a Front Desk Agent! We are seeking for a skilled with a positive, upbeat personality and a genuine desire to deliver outstanding customer service. The ideal candidate will possess solid organization and communication skills, a strong sales approach, and the ability to balance various tasks and priorities effectively.

Key Responsibilities:

- Check-in’s, check-out’s, and handling all guest registrations
- Making and modifying reservations
- Hotel Operator and Concierge duties
- Collect payments, posting charges to guest accounts, cash and debit transactions, direct billing, maintaining a float, cashing out at end of shift
- Ensure timely and accurate customer service at all times for in-person guests and telephone calls
- Handle complaints immediately, investigate the issues, determine a resolution, communicate with management, implement the resolution, and follow up with guests
- Troubleshoot emergencies (e.g., fire alarms) and assist with procedures required during emergency situations
- Maintain knowledge of hotel property and surrounding area
- Perform any other tasks assigned by the Front Desk Manager

Requirements & Qualifications:

- Previous working experience with Opera computer system preferred
- Degree/Diploma in Hospitality Management, Marketing Sales, or a related discipline is a strong asset
- Previous experience in a customer service position
- Exceptional computer skills
- Strong communication skills (verbal and written)



with guests, management, and co-workers
- Availability to work weekdays, weekends, and holidays
- Proven ability in multi-tasking, organization, working under pressure, meeting tight deadlines, and strong attention to detail
- Exceptional conflict resolution skills for effective internal and external customer interactions
- Ability to work with minimal supervision

Customer Service

Organization

Communication Skills

Prioritization

Guest Registration

Reservations Management

Hotel Operations

Concierge Services

Opera PMS

Computer Proficiency

MIN/MAX HOURS

20 - 40 hours per week

Flexible

IDEAL CANDIDATE

Open To All

YEARS OF EXPERIENCE

Entry/Junior (0-2 Years)

LEVEL OF EDUCATION

Not required

LANGUAGES

English

BENEFITS

Employee & family assistance program (EFAP)

Employee discounts

Career growth opportunities

Health spending account (HSA)

ADDITIONAL WORK REQUIREMENTS

Weekend Rotation, Holiday Work Required

PRESCREENING

Are you legally authorized to work in Canada?

Yes, No

What interests you most about this position and our company?

Provide a short answer in a text input field

What software or tools are you proficient in?

Provide a short answer in a text input field

What is your preferred start date?

Provide a short answer in a text input field

ID

tokucgroup/front-desk-agent

Posted 17 days

JOB LOCATION

The Jordan Hotel

2793 Beacon Boulevard, Lincoln, ON, Canada

OTHER JOBS BY TOKUC GROUP

1 JOB

Restaurant Manager (Jordan, ON)

RESTAURANT & HOSPITALITY

FOH (FRONT OF HOUSE)

$55,000-$65,000/YEAR

FULL-TIME

ONSITE

PERMANENT

VIEW ALL JOBS

Apply on Kit Job: kitjob.ca/job/2cuvfa

📌 Front Desk Agent (Lincoln)
🏢 Ramada Jordan Beacon Harbourside Hotel
📍 Lincoln