Apply on Kit Job: kitjob.ca/job/2chtp4

At Kotn, we’re reimagining the way our everyday items are made and purchased, beginning with your wardrobe, setting a recent standard for social impact and traceability. Founded in February 2015, Kotn has been featured in over 80 publications such as Current York Times, GQ, Vogue, Elle, and The Wall St. Journal. Kotn was founded in Toronto by three best friends, who were fed up with compromising on quality, design, sustainability, brand experience, and price.

What You’ll Be Working On:

Customer Experience & Service
Customer-facing every day, provide best-in-class customer service experience to our customers, fielding questions and providing upbeat, customized experience
Promote omni-services provided by Kotn and redirect wholesale opportunities to leadership
Process cash operations with efficiency and accuracy by capturing customer opt-in to leverage for future marketing opportunities and to finalize the in-store experience loop
Redirect CEOs to leadership in order to support with Kotn customer experience guidelines

Operations
Perform day-to-day tasks including opening and closing duties, cleaning, and maintaining the floor throughout the day in order to support in overall store maintenance




Communicate successes and opportunities to management about in-store processes in order to heighten store performance

Visual Merchandising
Support maintenance in daily operations tasks by upholding merchandising section standards
Maintain physical store cleanliness and organization to provide a safe and comfortable shopping setting
Ensure optimum product level volume is being upheld on the floor by receiving and processing shipments, restocking and communicating with Manager when product levels are low

What You’ll Bring:

Integrity

Be the face of the brand: maintain authenticity, live and communicate the Kotn values and ethos

Adaptability

Optimistically acclimates to environments of change whether through process, industry or organizational

Collaboration

Contributes to an environment that supports transparency and cooperation among others

Additional Requirements:
1+ years experience in a mid-volume, customer-driven retail setting
A diverse set of interests and skills
Exceptional communicator, both verbally and written
Easily adaptable to an ever-changing work environment
Ability to work weekends

Apply on Kit Job: kitjob.ca/job/2chtp4

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