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Canadian Addiction Treatment Centres (CATC) is Canada's largest provider of recovery programs and support services for individuals with substance use disorders and addictions. With over 80 outpatient and inpatient facilities nationwide, CATC is dedicated to offering comprehensive, evidence-based care. In BC, our clinics have been supporting the community for over 30 years! We meet individuals where they are in their recovery journey, with compassion, respect, and a commitment to supporting their well-being.

WHAT YOU’LL LOVE ABOUT CATC:

AS A MULTIDISCIPLINARY HEALTHCARE TEAM - TOGETHER, WE CARE:

Compassionate | Accountable | Respectful | Experts in Addiction Medicine

- Wellness Benefits: Health Spending Account, Employment Assistance Program, Discounted GoodLife Fitness memberships, Paid time off for vacation, illness, bereavement and mental health.
- Career Development - Professional Development, Lunch & Learn Sessions and Access to 100+ courses within the Company’s Learning Management System.
- Preparation for the Future – Retirement Savings Plan
- Employee Recognition - Service Recognition Program

ABOUT THE ROLE:

Our Patient Care Coordinators (PCC) are key members of the clinic team and often the first point of contact for patients seeking care. As a Float PCC, your role will be to provide coverage across our BC clinics (Vancouver through Chilliwack) based on operational needs, higher volume physician days, sick and vacation coverage, etc.

In this dynamic, patient-facing role, you will help create a welcoming, respectful, and non-judgmental environment while supporting individuals on their recovery journey. Working closely with physicians and the interdisciplinary CATC team (such as Addictions Counsellor, Clinic Lead, Director, etc), you will help coordinate patient care, support the opioid agonist therapy (OAT) treatment program, and ensure patients receive the information and support they need. This role is ideal for someone who is compassionate, organized, and motivated to make a meaningful impact in the lives of people affected by substance use.

KEY RESPONSIBILITIES:

· Provide flexible clinic support: Travel between CATC clinics across the Lower Mainland (Vancouver through Chilliwack)



to support teams during higher-volume physician days or initiative implementation, and provide coverage for sick leave and vacations, helping ensure consistent, high-quality patient care.

· Create a welcoming patient experience: Greet and support patients in a respectful, non-judgmental manner, assisting with check-in, orientation within the clinic, and basic needs such as mobility support and comfort. Consistently go above and beyond to foster the CARE principles with patients, colleagues, and the community.

· Support clinical care: Assist the medical team by collecting vital signs, preparing patients for appointments, collecting specimens (urine), and supporting medication preparation.

· Ensure patient safety: Monitor patients for adverse reactions, respond to urgent situations including overdose or fainting, administer naloxone when required, and provide first aid while offering emotional support to patients experiencing distress.

· Maintain accurate records: Document patient interactions, prescriptions, referrals, and clinical activities in the electronic medical record (EMR) while maintaining strict confidentiality and compliance with clinic protocols.

· Help keep the clinic running smoothly and connected to the community: Prepare consultation rooms, maintain supplies and equipment, support infection control practices, collaborate with healthcare staff to ensure efficient operations, and participate in community events (such as Recovery Day BC) while building connections with local organizations to support patients and clinic growth.

WHAT YOU’LL NEED TO SUCCEED:

- Completion of a High School Diploma and/or GED or equivalent is required.
- A certificate in Medical Office Administration or Health Services is an asset.
- Minimum of 1 year of experience in Substance Use, Mental Health, Healthcare and/or related fields.




- Recent and acceptable Criminal Reference Check.
- Current First Aid and CPR Certification is an asset.
- Valid driver’s license and reliable vehicle required. $150/month travel stipend provided.
- Ability to manage stressful situations with professionalism and compassion.
- Capability to work both independently and collaboratively within a multidisciplinary team; showing skilled demeanor with initiative and accountability and empathy.
- Excellent interpersonal, communication and organizational skills.

LOCATION:

Float Patient Care Coordinator will work at our BC CATC clinics across the Lower Mainland (Vancouver through Chilliwack) schedule based on higher-volume physician days, operational requirements, sick coverage and vacation coverage. A primary home clinic location will be established with the successful candidate and may be Surrey or New Westminster.

HOURS (may vary based on specific clinic hours):

Monday: 9:30 AM – 6:00 PM

Tuesday: 9:30 AM – 5:00 PM

Wednesday: 9:30 AM – 5:00 PM

Thursday: 9:30 AM – 5:00 PM

Friday: 9:30 AM – 4:00 PM

ABOUT CATC’S MISSION:

At Canadian Addiction Treatment Centres, we aim to be industry leaders in providing access to world-class treatment in the communities we serve. Our mission is to enhance the lives of individuals affected by substance misuse, with a focus on quality care and patient experience. We foster an encouraging, compassionate, and judgment-free environment where each patient is treated with respect and dignity. Using a multidisciplinary, evidence-based approach, we work to build strong therapeutic relationships between patients and their care teams. We also emphasize the importance of community engagement, building partnerships that strengthen our services and the support network available to our patients.

Please visit canatc.ca for more information!

Job Types: Full-time, Permanent

Pay: $20.00-$21.00 per hour

Expected hours: 35 per week

Benefits:

- Commuter benefits
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Work Location: In person

Apply on Kit Job: kitjob.ca/job/2ap0h3

📌 Float Patient Care Coordinator (Whalley)
🏢 Canadian Addiction Treatment Centres
📍 Whalley