About Samosa and Sweet Factory

Founded in 1989 , Samosa and Sweet Factory has revolutionized the art of crafting traditional Indian snacks and sweets. With a state-of-the-art manufacturing facility in Toronto, we combine time-honored recipes with innovative automation techniques to deliver exceptional quality and taste.

Our flagship brand, Apna Taste, brings the authentic flavors of India to customers across the globe. From our signature samosas to a wide variety of Indian sweets, we are committed to using the freshest ingredients and maintaining competitive prices.

At Samosa and Sweet Factory, we take pride in our dedication to excellence, customer satisfaction, and cultural heritage. Join our team and be part of a legacy that celebrates tradition while embracing innovation.

Job Summary:
We are seeking motivated and customer-focused Retail Sales Associates to join our team in a dynamic retail and office setting. This role involves assisting customers in-store, handling customer phone inquiries, and supporting administrative tasks such as invoicing and record management using QuickBooks. The ideal candidate is reliable, organized, and detail-oriented, with strong communication skills and the ability to multitask effectively while providing excellent customer service in both office and retail settings.

Key Responsibilities

- Provide exceptional customer service by greeting and assisting customers in a friendly and professional manner
- Handle customer phone calls, respond to inquiries, and assist with order-related questions professionally
- Support office administration tasks, including invoicing, payment processing, and record management using QuickBooks




- Work effectively in a fast-paced retail and office environment while maintaining accuracy and attention to detail
- Collaborate with team members to ensure smooth daily operations across both office and retail functions
- Operate the POS system and accurately process cash, debit, and credit card transactions
- Handle cash payments and follow proper cash handling procedures
- Pack customer orders efficiently and accurately
- Restock shelves and ensure product displays are organized and visually appealing
- Maintain cleanliness and organization of both the retail store and office areas
- Address customer inquiries, concerns, and complaints in a professional and timely manner
- Support opening and closing procedures as required
- Assist in managing inventory, order tracking, and general administrative support as needed
- Provide support in the retail shop during busy periods or as operational needs require

Requirements & Qualifications

- Previous retail or customer service experience preferred
- Strong communication and interpersonal skills
- Ability to work both independently and as part of a team
- Comfortable working in a fast-paced and high-volume environment
- Strong time management and multitasking abilities
- Flexible availability, including evenings, weekends, and holiday

Language Requirements

- English, Hindi and Punjabi

Ability to commute/ Relocate:

- Etobicoke, ON: reliably commute or plan to relocate before starting work (required)

Job Type: Full-time

Pay: From $17.95 per hour

Benefits:

- Dental care
- Extended health care
- On-site parking

Ability to commute/relocate:

- Etobicoke, ON M9W 5T2: reliably commute or plan to relocate before starting work (preferred)

Experience:

- Food service: 1 year (required)

Work Location: In person

📌 Retail Sales Associate (Etobicoke)
🏢 Samosa & Sweet Factory
📍 Etobicoke