IT Technician (Etobicoke)

IT Technician (Etobicoke)

03 Nov
|
Neuraceptive AI
|
Etobicoke

03 Nov

Neuraceptive AI

Etobicoke

Job Posting: Business Analyst Company: Neuraceptive AI Inc.

Location:
10 Carlson Ct, Suite 500, Etobicoke, ON M9W 6L2 (In-person / On-site) Position Type: Permanent, Full-Time (3-Year Term) Start Date: March 15, 2027 Hours: 33 hours per week Wage: $20.00 per hour (Paid Bi-Weekly) NOC Code: 21221 About Neuraceptive AI Inc. Neuraceptive AI Inc. is an innovative technology company located in Etobicoke, Ontario, specializing in AI-driven bookkeeping and tax automation tools. We are currently seeking a dedicated and skilled Business Analyst to join our growing team and help bridge the gap between complex client needs and advanced AI software solutions.

Key Responsibilities
As a Business Analyst at Neuraceptive AI, your core duties will include, but are not limited to:
- Confer with Stakeholders: Consult with internal management, department leads, and external accounting clients to identify, evaluate, and document detailed business and functional requirements for AI-driven bookkeeping and tax automation tools.
- Analyze Business Processes: Analyze existing client financial reporting workflows, bookkeeping processes, and data pipelines to identify operational bottlenecks and propose customized software solutions to improve efficiency and accuracy.
- Propose Technical Solutions: Formulate and document customized software requirements, business process models, and system specifications to streamline tax filing, payroll processing, and automated ledger entries.
- Design & Implement Solutions: Design, develop, integrate, test, and implement robust business information solutions that seamlessly connect client data sources with Neuraceptive AI's core processing algorithms.
- Strategic Technology Advisory: Provide advice on information systems strategy, digital transformation roadmap, cloud service delivery, and IT management to optimize the deployment of AI platforms across client workflows.
- Security & Governance Guidance: Advise on data security, regulatory compliance, and confidentiality policies to ensure all automated financial systems meet Canadian tax and accounting compliance standards.
- Cross-Functional Liaison: Act as a primary liaison between business units, software engineering teams, product managers, and support personnel to ensure system updates align with organizational goals and client needs.
- System Testing & QA Execution: Conduct comprehensive functional, integration, and user-acceptance tests (UAT) to ensure the reliability, accuracy,



and operational stability of new software features and platform updates.
- Performance Monitoring & Optimization: Monitor software system performance and user adoption metrics following implementation, recommending continuous enhancements to algorithm performance and UI/UX design. Qualifications & Requirements
- Demonstrated background and skills suited for a Business Analyst role (NOC Code: 21221).
- Strong analytical, documentation, and stakeholder-management skills.
- Ability to work effectively in an in-person, on-site environment at our Etobicoke office.
- Alignment with company standards of loyalty, honesty, confidentiality, and qualified code of conduct. Benefits & Perks
- Competitive hourly wage of $20.00/hr.
- Eligibility to participate in group benefit plans made available to similarly situated employees.
- Paid leave entitlement of 1 paid leave per month (excluding official public holidays). Job Posting: IT Technician Company: Neuraceptive AI Inc.

Location:
10 Carlson Ct, Suite 500, Etobicoke, ON M9W 6L2 (In-person / On-site) Position Type: Permanent, Full-Time (3-Year Term) Start Date: March 15, 2027 Hours: 33 hours per week Wage: $22.50 per hour (Paid Bi-Weekly) NOC Code: 22221 About Neuraceptive AI Inc. Neuraceptive AI Inc. is located in Etobicoke, Ontario, and specializes in automated accounting and tax platforms. We are currently seeking a skilled IT Technician to join our team and ensure seamless technical operations, user support, and system reliability.

Key Responsibilities
As an IT Technician at Neuraceptive AI, your core duties will include, but are not limited to:
- User Support & Communication: Communicate electronically, via ticketing system, and in person with internal team members and clients experiencing technical difficulties to determine and document problems experienced.
- Research & Troubleshooting: Consult user guides, technical manuals, AI model integration documentation, and software manuals to research and implement solutions.
- System Diagnostics & Resolution: Reproduce, diagnose, and resolve technical hardware, network,



and software problems encountered by users of Neuraceptive AI's automated accounting and tax platforms.
- Training & Guidance: Provide advice, technical guidance, and training to users regarding system updates, account setup, and platform navigation in response to identified difficulties.
- Network & Infrastructure Support: Provide business systems, network, and Internet support to users and staff to ensure seamless uptime for cloud-based AI accounting and bookkeeping operations.
- Documentation & Knowledge Base: Collect, organize, and maintain a problems and solutions log and knowledge base for use by other technical support analysts and development teams.
- App Optimization & Bug Tracking: Participate in the redesign, optimization, and feature enhancements of AI software applications based on user-feedback logs and bug reports.
- Team Coordination: Coordinate with on-site and remote technical teams to relay system and alarm information, providing guidance and support to ensure coordinated and effective incident responses.
- Hardware & Network Maintenance: Troubleshoot hardware malfunctions, login failures, and network glitches, coordinating with service providers to resolve technical issues and minimize operational disruptions.
- Security & Compliance: Ensure compliance with company security protocols, data confidentiality standards, and IT policies while safeguarding client and corporate financial information.
- Leadership (As Applicable): May supervise other technical support workers and junior helpdesk personnel in this group, assigning daily tickets, reviewing support performance, and guiding escalation paths. Qualifications & Requirements
- Relevant skills and background suited for an IT Technician role (NOC Code: 22221).
- Strong technical troubleshooting, communication, and documentation abilities.
- Ability to work effectively in an in-person, on-site environment at our Etobicoke office.
- Adherence to professional codes of conduct, honesty, loyalty, and data confidentiality standards. Benefits & Perks
- Competitive hourly wage of $22.50/hr.
- Eligibility to participate in group benefit plans made available to similarly situated employees.
- Paid leave entitlement of 1 paid leave per month (excluding official public holidays). Pay: From $43,000.00 per year

Benefits:
- Dental care Work

Location:
Hybrid remote in Etobicoke, ON M9W 6L2

📌 IT Technician (Etobicoke)
🏢 Neuraceptive AI
📍 Etobicoke

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