Support QXO users through bilingual French and English IT troubleshooting, software analysis, and hardware assistance. Handle issues professionally across business systems.

As an IT Support Specialist II, you will diagnose user-reported technology and business-process issues. You will support laptops, tablets, mobile devices, and multiple business applications. Your work includes documenting solutions, testing software fixes, and assisting branches and departments with system use.

Key Responsibilities:
Diagnose, research, and troubleshoot reported technology issues
Receive, document, route, and escalate inbound support calls
Test software fixes, modifications, and software loads
Provide hardware and software support for user devices




Administer proper security measures across IT systems

Requirements:
Three or more years of IT customer service experience
BA, BS, or equivalent experience
French and English verbal and written proficiency
Knowledge of PC, laptop, tablet, and mobile devices
Consultation, communication, interpersonal, and problem-solving skills

Apply bilingual IT support expertise, device knowledge, and problem-solving skills to serve QXO users and business systems effectively.
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📌 It Support Specialist French English Montreal
🏢 QXO
📍 Montreal