Support QXO users through bilingual French and English IT troubleshooting, software analysis, and hardware assistance. Handle issues professionally across business systems.

As an IT Support Specialist II, you will diagnose user-reported technology and business-process issues. You will support laptops, tablets, mobile devices, and multiple business applications. Your work includes documenting solutions, testing software fixes, and assisting branches and departments with system use.

Key Responsibilities:

- Diagnose, research, and troubleshoot reported technology issues
- Receive, document, route, and escalate inbound support calls
- Test software fixes, modifications, and software loads
- Provide hardware and software support for user devices
- Administer proper security measures across IT systems

Requirements:

- Three or more years of IT customer service experience
- BA, BS, or equivalent experience
- French and English verbal and written proficiency
- Knowledge of PC, laptop, tablet, and mobile devices
- Consultation, communication, interpersonal, and problem-solving skills

Apply bilingual IT support expertise, device knowledge, and problem-solving skills to serve QXO users and business systems effectively.

📌 IT Support Specialist French English (Montreal)
🏢 QXO
📍 Montreal