We are seeking a highly organized, customer-focused, and experienced Hotel Supervisor to oversee daily hotel operations and ensure exceptional guest service. The successful candidate will supervise staff, coordinate front desk and housekeeping activities, address guest concerns, maintain service standards, and ensure smooth and efficient hotel operations. The ideal candidate will demonstrate strong leadership, communication, problem-solving, and multitasking skills in a fast-paced hospitality environment.

Key Responsibilities
Daily Operations: Supervise daily hotel activities to ensure efficient operations and compliance with established policies and procedures. Staff Supervision: Assign duties, coordinate schedules, train employees, monitor performance, and maintain team accountability. Guest Relations: Handle guest inquiries, complaints, and service requests professionally, ensuring prompt resolution and high guest satisfaction. Front Desk Management: Oversee check-in and check-out procedures, reservations, room assignments, and guest records, as applicable. Housekeeping Coordination: Monitor room cleanliness, public areas, and housekeeping standards to ensure rooms are ready for occupancy. Quality Control: Conduct routine inspections to maintain cleanliness, presentation, safety, and service quality throughout the hotel. Maintenance and Safety: Report maintenance issues, coordinate repairs, and ensure compliance with health, safety, and emergency procedures. Administrative Duties: Prepare shift reports, maintain operational records, monitor supplies, and communicate important updates to management.



Financial Controls: Monitor departmental expenses, support billing accuracy, and follow procedures for cash handling and payment processing. Management Support: Assist the Hotel Manager with operational planning, staff development, performance monitoring, and continuous improvement initiatives. Qualifications and Requirements Minimum 2–3 years of experience in hotel operations or hospitality, preferably in a supervisory role. Strong leadership, team coordination, and customer service skills. Knowledge of front desk operations, housekeeping procedures, and hotel service standards. Excellent communication, organization, time management, and conflict-resolution abilities. Ability to manage multiple priorities and make effective decisions under pressure. Proficiency in hotel management systems, reservation platforms, and Microsoft Office. Flexibility to work shifts, weekends, holidays, and occasional evenings as required. A diploma or certificate in Hospitality Management, Hotel Administration, or a related field is an asset. Key Competencies The ideal candidate will be skilled, dependable, proactive, and detail-oriented, with a strong commitment to guest satisfaction, employee teamwork, operational efficiency, and maintaining high hospitality standards. Performance ExpectationsSuccess in this role will be measured by guest satisfaction, staff performance, room readiness, cleanliness standards, efficient daily operations, accurate reporting, and compliance with hotel policies and safety requirements. Pay: $18.00-$20.00 per hour Work

Location:
In person

📌 Hotel Supervisor (Burlington)
🏢 OWO Management
📍 Burlington