Job Overview We are seeking a dynamic and organized Product Manager/ Product Coordinator to join our healthcare team. In this vital role, you will oversee the daily operations of the physiotherapy clinic, ensuring smooth patient flow, efficient administrative processes, and a welcoming environment for both staff and patients. Your leadership will help foster a high-quality care experience, support clinical staff, and maintain compliance with healthcare standards. This position offers an exciting prospect to contribute to patient recovery and well-being while managing clinic functions with enthusiasm and precision. Responsibilities. Service Promotion & Patient Care Engagement
- Promote Clinical Services: Educate incoming and prospective patients on our range of services (e.g., physiotherapy, chiropractic care, massage therapy, podiatry/chiropody).
- Treatment Plan Follow-up: Work alongside practitioners to review recommended care plans with patients, encouraging booking consistency and plan compliance.
- Lead Inquiries: Handle incoming phone calls, emails, and walk-ins, converting general inquiries into scheduled appointments. Clinical Product Sales & Consultations
- Identify Product Opportunities: Recognize patient needs during intake, check-in, or follow-ups and present relevant clinical products (e.g., off-the-shelf and custom bracing, custom orthotics, footwear, and compression garments).
- Educate & Recommend: Walk patients through product benefits, fitting options, and usage as prescribed or suggested by practitioners.
- Insurance Navigation: Verify patient benefit coverage for medical devices (bracing/orthotics) and guide patients through insurance pre-authorizations and claims submission. Submitting claims to insurance companies.
- Inventory Management: Monitor stock levels for clinical supplies, braces, and demo products; manage supplier orders and track patient-specific custom orders.



Administrative & Front Desk Operations
- Email and word and excel
- Patient Scheduling & Intake: Manage the clinic schedule efficiently to minimize downtime and maximize practitioner bookings.
- Billing & Collections: Process payments, submit direct billing through insurance portals, and handle daily financial reconciliation.
- Patient Records: Maintain accurate, confidential patient profiles and records in compliance with healthcare privacy regulations. Qualifications & Skills
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Experience:
1–3 years in medical office coordination, clinical sales, retail health/wellness, or high-end customer service.
- Sales Aptitude: Demonstrated ability or comfortable mindset around consulting, cross-selling, or recommending medical products and premium health services.
- Insurance Knowledge: Familiarity with third-party insurance billing, benefit verification, and claim processes (especially for medical equipment/orthotics) is a strong asset.
- Communication: Exceptional verbal and written communication skills with a compassionate, skilled tone.
- Tech-Savvy: Proficiency with Practice Management Software (e.g., Jane App, EMR systems), point-of-sale systems, and Microsoft Office.
- Organization: Robust multi-tasking skills and attention to detail in a fast-paced environment. Preferred Qualifications
- Experience in a physiotherapy, chiropractic, orthotic, or multi-disciplinary clinic setting.
- Background in sales, retail medical devices, or customer success. Pay: $20.00-$25.00 per hour

Benefits:
- Flexible schedule Application question(s):
- Are you comfortable actively discussing, recommending, and presenting medical products (e.g., custom orthotics, braces, compression stockings) to patients?
- Are you proficient with the Jane App software?
- Are you familiar in working in physio/chiro/massage clinic ?
- Are you proficeint with Excel/Word/Email/Internet? Work

Location:
In person

📌 Physiotherapy Product Manager (Newmarket)
🏢 Newmarket Physio
📍 Newmarket