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* This job is designated for qualified Indigenous applicants in accordance with s. 16(1) of the *Canadian Human Rights Act*. Indigenous applicants are asked to self-identify by sending a message via Indeed to employer. *
* Job Overview The Family Support & Outreach Coordinator is a role that is both participant and community-facing and responsible for supporting families through wellness services and programing, while working to strengthen relationships with Indigenous communities, organizations, Elders, Knowledge Keepers, service providers, educational institutions, businesses, and other community partners. The position works directly with women and families living at Sankewi-pomawsuwikuwam: A Peaceful Place to Live to identify strengths, interests, goals, and barriers; plan and provide cultural programing and support services; build practical skills; connect participants with appropriate resources; and prepare participants for successful transition to permanent housing. The Family Support & Outreach Coordinator will also work to build relationships within the community ensuring community partners and women in need, know about our services and provide outreach support to families who have transitioned into external housing. The Family Support & Outreach Coordinator works closely with the Manager of Wellness Services and team members to ensure community relationships and opportunities are responsive to participant interests and needs. Caregiver Support & Advocacy
- Help mothers/caregivers understand their child’s developmental or emotional needs and how they can support healing.
- Advocate for youth within systems (e.g., school, healthcare, child welfare) while uplifting parental voice and authority.
- Work in collaboration with other staff to support mothers navigating child-related systems (custody, school supports, health appointments, etc.).
- Support family to meet parenting needs. Participant Support
- Build respectful, trusting relationships with participants.
- Provide day-to-day emotional and practical support.
- Respond to participant concerns and help identify appropriate next steps.
- Support participants in accessing internal and external services.
- Provide advocacy and support while respecting participant autonomy and choice. Case Management Support
- Participate in intake and discharge processes alongside the Healing & Support Lead and Child & Youth Lead, as needed.
- Support the development and implementation of participant care and transition plans.
- Assist with safety planning and follow-up.
- Provide additional support to complex or high-needs cases, as needed.
- Accompany participants to appointments or community services, as needed. Crisis Response & Safety Planning
- Respond to emotional or behavioural crises using trauma-informed de-escalation.
- Participate in developing and implementing safety plans as needed.
- Collaborate with mothers/caregivers to identify each child’s strengths, needs, and goals.
- Support children/youth in meeting their goals and their family’s goals. Coordinating Services & Supports
- Connect participants to external services: mental health (e.g. Indigenous youth counselling), healthcare, child development specialists, tutoring, recreation, and spiritual/cultural programs.
- In collaboration with the team, coordinate with school liaisons, childcare providers, and after school programs to ensure continuity and support, as needed.
- Accompany participants to appointments and external services, as needed. Emotional & Cultural Support
- Create a welcoming, culturally safe, and trauma-informed workplace for women and children in the transition house.
- Provide consistent, low-barrier emotional support to youth in everyday interactions.
- Use a trauma-informed, culturally grounded lens to help children understand safety, emotions, and resilience.
- Work closely with Elders and Knowledge Keepers to incorporate Indigenous teachings, language, and ceremony into support plans and activities.
- Advocate for traditional healing options alongside mainstream services. Program Development, Participation & Support




- Working closely with the Manager of Wellness Services and in collaboration with team members, identify external programs and/or workshops available for participants.
- Work with team members to create and deliver programs and workshops for participants.
- Facilitate and support participation in planned programming. Outreach
- Prior to discharge, develop an outreach plan with participants that assess ongoing needs for support and engagement.
- Following discharge, maintain contact with former participants for up to 6-months (or more depending on their needs), offering support where needed to meet their ongoing goals and supporting their safety.
- Engage with external community organizations to raise awareness of our services and referral pathways.
- Attend events (ex. powwows, or relevant conferences) to raise awareness of our services and referral pathways. Cultural & Community Connections
- Support culturally grounded activities and initiatives in collaboration with participants and the team.
- Identify community events, cultural opportunities, workshops, and activities that may benefit participants.
- Support connections between participants and appropriate community-based cultural and recreational opportunities. Community Engagement & Partnerships
- Build and maintain relationships with Indigenous communities, organizations, service providers, educational institutions, businesses, and other community partners.
- Represent Sankewi-pomawsuwikuwam at relevant community meetings, events, networking opportunities, and initiatives.
- Identify opportunities for collaboration, shared initiatives, resource sharing, and community partnerships.
- Develop and maintain community referral and resource connections.
- Maintain current knowledge of community services, programs, events, and opportunities relevant to participants and the organization.
- Identify gaps in community resources and opportunities for partnership or collaboration.
- Support the development of formal partnerships and agreements where appropriate. Community Fundraising & Resource Development
- Identify and cultivate individual, corporate, community, and philanthropic donors to support shelter initiatives and capital needs.
- Prepare donor requests, sponsorship proposals, and other community fundraising materials.
- Build relationships with businesses, organizations, and community members who may contribute financial, in-kind, or material support.
- Identify opportunities for community-based fundraising and resource development. Community Events & Initiatives
- Coordinate and support community events, cultural gatherings, workshops, celebrations, and awareness initiatives hosted by the organization.
- Identify opportunities for Sankewi-pomawsuwikuwam to participate in relevant external events and initiatives.
- Coordinate facilitators, community partners, volunteers, and logistics for events as required.
- Ensure community activities align with shelter operations, participant privacy, safety, and organizational values. Volunteer & Student Engagement
- Work with student placements and community volunteers in collaboration with the Manager of Wellness Services.
- Identify meaningful opportunities for students and volunteers to contribute to shelter activities and community initiatives.
- Provide guidance, orientation, and ongoing support to students and volunteers.
- Ensure volunteer and student involvement aligns with shelter policies, participant privacy, and organizational needs. Team Collaboration
- Share relevant community information, opportunities, partnerships, and emerging needs with the broader team.
- Work closely with team members to connect participants with appropriate community opportunities.
- Collaborate with team members to ensure community partnerships and activities complement individualized participant and family supports.



Documentation & Monitoring
- Maintain confidential records progress notes, care updates, and any significant events.
- Monitor for signs of trauma, regression, or unmet needs and work with the team to adapt support accordingly.
- Maintain the incident log and document incidents accordingly. Human Resources
- Support conflict resolution and foster a positive work environment.
- Participate in meetings with external stakeholders, as needed.
- Participate in team meetings, and contribute to overall sustainability of the transition house and organization through best practice reviews. Training & Other Responsibilities
- Attend and participate in training initiatives as required.
- Complete mandatory training within the first 6-months of employment.
- Collaborate with team members in contributing to the daily operation of Sankewi-pomawsuwikuwam, as needed. Other Requirements
- All staff are required to have a clean criminal records and vulnerable sector check;
- Clear Social Development Check;
- Class 5 Drivers licence;
- Reliable vehicle access for on-call emergencies.
- Maintain appropriate professional boundaries and confidentiality when working with community partners and participants. Experience Required
- Undergraduate degree in a relevant field or discipline (Social Work, Public Administration, Social Services) and/or comparable work experience;
- Minimum of 2 years' experience in child/youth work, social services, mental health, or homelessness
- Excellent communication, organization, interpersonal, and boundary-setting skills.
- Strong relationship-building and networking skills.
- Ability to represent the organization professionally in diverse community settings.
- Ability to manage multiple relationships, projects, and priorities.
- Class 5 driver's licence.
- Reliable vehicle access for on-call emergencies and work-related travel. Assets
- Experience working in Indigenous communities or with Indigenous-led organizations.
- Experience working with women, families, housing instability, intimate partner violence, or complex social needs.
- Experience developing community partnerships or referral networks.
- Experience working with Elders, Knowledge Keepers, cultural practitioners, or community organizations.
- Experience in fundraising, sponsorship, donor relations, or resource development.
- Experience coordinating volunteers, students, workshops, or community events.
- Knowledge of local community services and resources.
- ASIST training, Mental Health First Aid, or similar. To have or obtain upon hire
- Vulnerable Sector Check and Criminal Records Check.
- Social Development check.
- Clean driving abstract.
- CPR-C certification.
- Trauma-informed care training. Hours of Work & Pay
- 35 hours/week (7 hrs/day), on-site, (to be scheduled based on participant needs; generally expected to be 10am-5pm, unless otherwise agreed upon)
- Occasional evenings and weekends, dependent on participant needs.
- Rotating on-call schedule with other staff to cover weekends, statutory holidays, vacations, and other coverage needs (estimated to be a week per month)
- Salary range of $68,000
- 72,000 depending on qualifications and experience
- Term position: 1 year (with possibility of extension depending on funding) Benefits
- Health and dental benefits after 3-months, including counselling/staff support through EAP.
- Most statutory holidays off, with rotating on-call coverage.
- 3 weeks vacation per year.
- 5 personal days per year.
- Training and educational leave/opportunities. Pay: $67,000.00-$72,000.00 per year

Benefits:
- Casual dress
- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off
- Vision care Application question(s):
- Do you have reliable transportation (job is NOT on bus route)?
- Are you willing and able to work on-call hours (approx 1 week per month)? This requires being reasonably available to respond on-site in the event of an emergency or urgent need.
- Do you currently reside in New Brunswick and are legally entitled to work in New Brunswick? Work

Location:
In person

📌 Family Support (Lincoln)
🏢 Ksalsuti Wellness Resources
📍 Lincoln