Serve TD customers in Montréal as a bilingual Contact Centre Representative, using listening skills and digital systems to provide personalized support. Work 37.5 hours weekly in Personal & Commercial Banking.

This customer service position supports inbound account inquiries and issue resolution. You will recommend TD products or services when appropriate, while delivering trusted advice and meeting customer needs. Ongoing training and coaching support continued development in the role.

Key Responsibilities:

- Provide friendly support using TD products, services, and solutions
- Resolve inquiries at first contact with empathy
- Meet customer experience, advice, quality, compliance, and productivity objectives
- Participate in ongoing training and coaching

Requirements:

- High School Diploma or equivalent
- Bilingual French and English proficiency
- Exceptional listening skills and curiosity about customer needs
- Ability to navigate multiple systems and screens accurately
- Integrity managing sensitive information under compliance guidelines

Bring bilingual communication, customer service, and digital navigation skills to support TD customers through personalized banking assistance.

📌 Bilingual Contact Centre Representative (Montreal)
🏢 The Toronto-Dominion Bank (Canada)
📍 Montreal