Improve collections performance with operational strategy, automation, and measurable cost-efficiency initiatives spanning enterprise teams and infrastructure environments. This Senior Business Project Manager focuses on collections, operations strategy, and operational transformation. You will identify gaps in the operating model and develop roadmaps to streamline processes. The work connects technology investments with dollars collected, productivity, capacity, and reduced costs. Key Responsibilities:

Explore and advance an enterprise TMA solution Identify operating-model gaps and streamline processes Reduce end-to-end cycle times and operating costs Build recommendations and business cases for senior leadership Track perks realization, milestones,



RAID items, and KPIs Requirements:

Seven-plus years of senior business project or program management Collections, recoveries, or operations transformation experience Complex initiative leadership across business and technology teams Automation and process optimization experience Ability to connect delivery with measurable financial outcomes Use collections strategy, process improvement, and executive communication skills to advance measurable operational transformation across the enterprise.

📌 Collections Operations Transformation Manager (Toronto)
🏢 Insight Global
📍 Toronto