D365 CE solution architecture and Customer Service expertise define this Lead Consultant position in large-scale transformation programs. You will guide delivery across multiple domains. As D365 CE Lead Consultant, you will gather requirements, map industry and business processes, and propose solutions fitting customer IT landscapes. You will lead functional and technical teams through architectural design, while supporting regulatory Customer Service and limited Marketing work. Enterprise account experience is essential, including interdependencies, competing priorities, extensive documentation, and structured IT processes. Key Responsibilities:

Coordinate project teams implementing D365 CE solutions Groom requirements with product owners, analysts,



and business teams Create solution architectures using D365 CE and adjacent Microsoft technologies Estimate work across Epics, Features, User Stories, and Tasks Partner with senior customers to resolve CE challenges Requirements:

Experience delivering large enterprise account transformations Solid D365 CE Customer Service knowledge Understanding of structured IT processes and documentation requirements Ability to lead functional and technical project teams Capability to manage customer relationships and commercial contributions Lead D365 CE delivery through Customer Service expertise, architecture, enterprise transformation, and customer relationship management.

📌 CE Customer Service Lead Consultant (Toronto)
🏢 Hso
📍 Toronto