Company Culture

At Ontario Health, we are committed to developing a strong organizational culture that connects and inspires all team members across the province. Our vision is that together, we will be a leader in health and wellness for all. Our mission is to connect the health system to drive improved and equitable health outcomes, experiences and value. How we work together is reflected through our five values: integrity, inspiration, tenacity, humility and care. Benefits

Comprehensive health coverage from day one, with fully paid medical, dental, and vision perks to support you and your family’s health Flexible health care or wellness spending accounts, plus an inclusive program to support your overall well-being A premium defined benefit pension plan, ensuring long-term financial security Competitive vacation entitlement that encourages time to rest and recharge Three personal days and two float days annually, providing added flexibility to support work-life balance, in addition to vacation days Ongoing learning and career development opportunities designed to help you grow, advance, and thrive in your profession A collaborative, values-driven workplace where integrity, care, humility, inspiration, and tenacity shape everything we do Opportunities to participate in Communities of Inclusion, fostering belonging, equity, and the sharing of diverse perspectives across our team Core Responsibilities

The Program Manager is part of the Performance, Accountability and Funding Allocation (PAFA) team, leading high-impact performance, accountability, reporting and funding allocation work for Ontario Health West health service providers and programs, with a primary focus on Hospitals. This role is ideal for a strategic, collaborative leader who can translate complex performance,



funding and system information into clear advice and action. You will oversee accountability agreements and funding requirements, monitor operational and financial results, identify risks and opportunities, and coordinate timely responses to Ministry of Health and Ontario Health priorities. Working with providers, Ontario Health Teams, regional and provincial colleagues, finance partners and system stakeholders, you will help strengthen performance, stewardship, integration and person-centred care across the region. This role is regional in nature and pertinent to the needs of the West Region. Lead performance and accountability management for assigned providers and programs, including obligations, service volumes, access, quality, equity, financial performance and program requirements. Oversee service accountability agreements, transfer payment arrangements and related processes from planning and approval through monitoring, issue resolution and closeout. Lead funding allocation and reallocation analysis, recommendations, documentation and implementation in alignment with approved authorities, policies and controls. Monitor provider performance, funding conditions, utilization, settlement requirements and emerging risks; recommend mitigation strategies and improvement opportunities. Provide timely, concise advice to the Director on provider performance, system pressures, financial stewardship and sector priorities.



Oversee the submission, validation and analysis of provider performance, financial, access, quality, and program reporting. Direct dashboards, scorecards, briefing materials and executive summaries that highlight trends, risks, variances and impacts on regional and provincial objectives. Transform complex quantitative and qualitative information into meaningful insights, performance metrics, and practical recommendations. Manage Ministry of Health and Ontario Health information requests, audits, reviews and assurance activities with accurate, consistent and timely responses. Build effective relationships with providers, Ontario Health Teams and partners to advance transparency, accountability, integration, equitable access and continuous improvement. Lead or participate in regional and provincial committees, working groups and improvement initiatives related to performance, accountability and funding. Develop tools, standard work, governance processes, and escalation frameworks that strengthen consistency, efficiency, and service quality. Provide program leadership, coaching and subject matter guidance to PAFA colleagues, helping clarify priorities, accountabilities, workplans and outcomes. Coordinate work, information flow and resources across competing priorities while maintaining quality, responsiveness and continuity of operations. Foster an inclusive, collaborative and accountable environment that supports learning, knowledge sharing, and continuous improvement. Identify operational risks and capacity pressures, recommend solutions, and perform other duties consistent with the position, as required. Qualifications

Education and

Experience:
Bachelor’s degree in health administration,

📌 Program Manager, Performance, Accountability (London)
🏢 Ontario Health
📍 London