Terms of Employment: Full-time / Permanent, Hybrid adaptable working

Position Summary: The Head of Operations reports to the Head of the Organization and serves as a strategic advisor and operational leader, ensuring the effective execution of ICCAIA's priorities. The role oversees internal operations, governance processes, human resources, finance administration and organizational planning, while supporting the Head of the Organization and Board in achieving ICCAIA's strategic objectives.

The Head of Operations acts as a central point of coordination across the organization, driving efficiency, accountability and alignment between staff, committees, members and external stakeholders.

About ICCAIA: ICCAIA is the international organization for aerospace industry associations. Our members are engaged in the design, development, manufacture and in-service support of civil aeronautical and space products and technologies. ICCAIA provides an avenue for the world’s aerospace manufacturers and service providers to offer their industry expertise toward the development of the international standards and regulations necessary for the safety, security, efficiency and sustainability of air transport, primarily working with the International Civil Aviation Organisation (ICAO), a United Nations Specialised Agency.

Leadership and Organizational Management

Providing Strategic advice to the Head of the Organization.

Leading ICCAIA operations, ensuring the effective execution of ICCAIA's priorities.

Overseeing internal operations, governance processes, human resources, finance administration. and organizational planning, while supporting the Head of the Organization and Board in achieving ICCAIA's strategic objectives.





Acting as a central point of coordination across the organization, driving efficiency, accountability and alignment between staff, committees, members and external stakeholders.

Manage and oversee the work of the Administrative Coordinator and the Financial Coordinator.

Oversee and coordinate the work of ICCAIA’s Accountant and Legal Counsel (Contract).

Ensure effective management of office facilities, information technology systems, equipment and service providers.

Lead regular staff and team meetings and monitor organizational priorities and deliverables.

Support organizational planning and continuous improvement initiatives.

Governance

Serve as Secretary and operational lead for ICCAIA’s Strategy Committee, including agenda development and follow-up actions.

Coordinate preparation of Board meeting materials, agendas, reports and presentations.

Support implementation of Board and Strategy Committee decisions and track action items

Assist the Head of the Organization with strategic initiatives and special projects

Human Resources

Administer and oversee human resources policies and procedures.

Liaise with ICCAIA managers to ensure employee performance reviews are conducted in a timely manner.

Carry out recruitment, onboarding and retention activities.





Manage employee leave administration and HR records.

Provide guidance and support on employee relations matters and workplace policies.

Ensure compliance with applicable employment legislation and organizational policies.

Engage with ICCAIA’s legal advisors where contractual questions arise.

Finance and Administration

Administer financial and legal matters in coordination with external advisors and the Head of Organization.

Review and manage organizational expenses and expense reporting processes.

Assist with the preparation, monitoring and reporting of organizational budgets.

Support financial planning and resource allocation to align with strategic priorities.

Manage contracts, legal documentation and corporate records as required.

Stakeholder and Member Support

Foster effective collaboration between staff, member associations and external stakeholders.

Oversee the strategic planning of major ICCAIA events and conferences, managed by the Director, Membership, Marketing and Events, including meeting objectives, required outcomes, subjects for discussion and identification of high-level speakers.

Oversee the planning and execution of ICCAIA's presence at ICAO High Level Conferences and Assemblies

Oversee and support the planning of ICCAIA events, managed by the Director, Membership, Marketing and Events.

Assist in the strategic development and implementation of organizational communications and engagement activities led by Director, Membership, Marketing and Events.

Requirements: Professional Experience

Demonstrated experience in operations management, governance, human resources and/or organizational leadershi

📌 Head of Operations (Montreal)
🏢 ICCAIA - International Coordinating Council of Aerospace Industries Associations
📍 Montreal