Lead client onboarding and service at CIBC in Montreal, using bilingual leadership and relationship management to support Commercial Banking clients across Canada.
As Director, Client Onboarding & Service, you will lead a high-performing team in financial services. You will oversee onboarding execution, manage escalations, and strengthen coordination with sales, relationship management, and internal partners. Your leadership will support consistent client experiences and operational excellence.
Key Responsibilities:
- Lead and coach a high-performing Client Onboarding & Service team
- Manage client and team escalations promptly and professionally
- Partner with sales and relationship management on client solutions
- Oversee accurate onboarding and service execution
- Identify improvements through trends, feedback, and root cause analysis
Requirements:
- Experience leading diverse, inclusive, high-performing teams
- Significant experience in onboarding, service, relationship management, or operations
- Commercial Banking or treasury experience strongly preferred
- Understanding of procedures, controls, risk management, and compliance
- Fluency in French and English, with a business-related degree
Bring bilingual leadership, client service expertise, and operational judgment to CIBC’s Commercial Banking onboarding team in Montreal.
📌 Director Client Onboarding Commercial Banking (Montreal)
🏢 CIBC
📍 Montreal