Support Intact customers through digital tools and phone service in a hybrid role based in Laval or Montreal Downtown. French and English are required.

As a Bilingual Customer Service Representative in Intact’s Digital Centre of Expertise, you will answer customer calls and resolve account needs. The position supports Automérite™ customers through phone service, online tools, and the mobile app. You will work Monday to Friday from 11:00 a.m. to 8:00 p.m., with one rotating Saturday shift every four weeks.

Key Responsibilities:

- Answer incoming calls with outstanding customer service
- Serve as first telephone contact for Automérite™ customers
- Answer questions and adjust customer accounts
- Guide customers through online and mobile self-service tools
- Send policy documents and resolve customer issues

Requirements:

- At least six months of experience
- French and English bilingualism for regular customer service calls
- Computer proficiency with Apple and Android applications
- Microsoft Office Suite and other application skills
- Authorization to work in Canada

Bring bilingual communication, computer skills, and customer service experience to Intact’s Digital Centre of Expertise in Quebec.

📌 Bilingual Digital Customer Service Representative (Montreal)
🏢 belairdirect
📍 Montreal