Position Overview

dormakaba is seeking a Software Solutions Technical Specialist to join our team in Montreal. In this role, you will serve as a subject matter expert for dormakaba's access control and software solutions portfolio, providing technical support and guidance throughout customer deployments. As a trusted resource for internal stakeholders, including Project Coordinators, Software Support teams, and Field Technicians, you will help troubleshoot and resolve technical issues during implementation projects. Your ability to provide timely solutions will be critical to ensuring a positive customer experience, minimizing project delays, and supporting successful project delivery.

Total Compensation Range: $55,000 - $62,000 annually

AI Disclosure: No automated screening tools will be used during the application process

What You Will Do

- Serve as the primary point of contact for the Installer Hotline, providing technical support during system deployments and installations.
- Respond to incoming inquiries from field technicians, certified installers, integrators, and internal teams.
- Support the configuration, deployment, testing, and troubleshooting of software applications and integrated system solutions.
- Perform remote software installations, upgrades, and end-user training as required.
- Collaborate with Project Coordinators to resolve technical escalations and implementation challenges.
- Process RMAs (Return Material Authorizations) for defective products and document findings in accordance with established procedures.
- Maintain accurate and detailed records of customer interactions, technical issues, resolutions, and project updates within Axapta.




- Contribute to continuous improvement initiatives by identifying recurring issues and recommending process or product enhancements.

What we require

- College diploma or higher in Computer Science, Computer Engineering, Information Technology, Networking, or a related technical discipline.
- Minimum of 2 years of experience in technical support, customer support, help desk, field service, or implementation support setting.
- Experience supporting software deployments, mobile applications, and system integrations across Windows, Android, and iOS environments.
- Strong analytical, troubleshooting, and problem-solving skills.
- Bilingualism (French and English) is required as the incumbent must work with a global multidisciplinary team.
- Excellent verbal and written communication skills in English are required to support customers across Canada and North America. Proficiency in additional languages, particularly Spanish, is considered an asset.

What we prefer

- Experience working with cross-functional and international teams, including collaboration with colleagues, customers, and partners across North America and Europe.
- Knowledge of cloud-based solutions, SaaS environments, and hosted application architectures.
- Experience with Microsoft Azure and/or Amazon Web Services (AWS); related certifications are considered an asset.
- Previous training, coaching,



or customer education experience.
- Experience with physical security technologies, including Access Control Systems, Video Management Systems (VMS), Intrusion/Alarm Systems, and related software platforms.
- Familiarity with access control manufacturers such as dormakaba, LenelS2, Genetec, Software House, HID Global, or similar solutions is considered an asset.

What we offer

- Supporting your career development
- Employee Assistance Programs
- 24/7 access to over 15,000 LinkedIn Learning courses to assist in your professional development and to expand on your individual interests.
- Virtual Healthcare Services
- Health Insurance Plan
- Pension Plan
- Unlimited Referral Reward Bonuses

Who we are

We are at the heart of every place that matters. From automatic doors to cloud-based access management – as a leading global provider in the access solutions market for schools, banks, airports, hospitals, hotels, and many more, we enable seamless movement within secure, safe, and sustainable places. With over 160 years of experience and a focus on excellence and innovation, we offer exciting opportunities to grow in an environment where you can make a real impact. At dormakaba, you are encouraged to take initiative, develop your skills, and build your career alongside 16,000 experts worldwide who are setting industry standards every day.

Aperçu du poste

dormakaba est à la recherche d'un(e) Spécialiste technique des solutions logicielles pour joindre son équipe à Montréal. Dans ce rôle, vous agirez à titre d'expert(e) des solutions logicielles et de contrôle d'accès de dormakaba,

📌 Software Solutions Technical Specialist (Montreal)
🏢 dormakaba
📍 Montreal