Deliver Level 3 customer support for Fujitsu software through technical troubleshooting, testing, and clear documentation. The primary location is Montreal.

This junior support assignment focuses on resolving laboratory and field issues across edge, mobile, and cloud deployments. You will reproduce customer environments, collect logs and traces, and identify root causes. The work also includes service desk triage, customer communication, and escalation to project management or development.

Key Responsibilities:

- Collect investigation details, logs, traces, and reproduction steps
- Reproduce customer integrations for testing and defect isolation
- Triage escalated Level 1 and Level 2 service desk issues
- Support proof of concept and pilot customer activities




- Escalate issues to appropriate project or development personnel

Requirements:

- One to two years of software or service desk support
- Novice software troubleshooting and testing experience
- Ability to analyze logs and recognize issue patterns
- Solid written, oral, organizational, and customer service skills
- Ability to write PowerShell scripts for support automation

Bring careful investigation, customer communication, and technical support skills to Fujitsu’s Level 3 software operations.

📌 Level 3 Software Support Specialist (Montreal)
🏢 Fujitsu
📍 Montreal