We are seeking a ServiceNow SAM Pro consultant for a 1 year remote contract position starting in December, or January if necessary. Role Description /

Key Responsibilities
The ITAM Specialist will provide technical expertise for the implementation and ongoing development of ServiceNow Software Asset Management Pro (SAM Pro). The role will focus on ensuring the technical configuration is fit for purpose, automating licence management processes, developing workflows and integrations, and providing technical SME support to the team managing software licences.
• Design and configure ServiceNow SAM Pro capabilities to support software licence management.
• Develop automation and workflows for licence allocation, reclamation, optimisation and other lifecycle activities.
• Design and build software catalogue items, approvals and fulfilment workflows.
• Configure and troubleshoot SAM integrations and software data sources.
• Investigate backend configuration, data and processing issues when SAM results are not working as expected.
• Support software normalization, reconciliation and compliance calculations.
• Provide technical SME guidance to team members configuring licences and entitlements.




• Recommend configuration improvements that simplify licence management and reduce manual effort.
• Support testing, deployment and documentation of recent SAM functionality. Skills / Previous Experience
• Minimum 3 years of hands-on experience with ServiceNow SAM Pro, including technical configuration and implementation.
• Experience configuring software models, entitlements, licence metrics and reconciliation.
• Strong experience with ServiceNow workflows, automation and catalogue configuration.
• Experience implementing and troubleshooting SAM integrations.
• Ability to investigate and troubleshoot ServiceNow configuration, data and backend processing issues.
• Strong understanding of software licensing and Software Asset Management practices.
• Ability to act as a technical SME, providing guidance to licence administrators and translating licensing requirements into ServiceNow configuration Certifications ( Must Have ) ServiceNow Certified System Administrator ServiceNow SAM professional Certification Please apply today

📌 ServiceNow Software Asset Management Pro (Canada)
🏢 2iSolutions
📍 Canada