Junior Telephone Adjuster Optimum Insurance is looking for a Telephone Adjuster to join our Claims team in North Bay. Reporting to the Assistant Vice President,Claims you will play a key role in delivering exceptional customer service by managing claims from initial notification through to resolution. You will investigate losses, review policy coverage, assess claims, negotiate settlements, and ensure a positive experience for our policyholders throughout the claims process. This role offers an excellent opportunity for individuals interested in developing their career in claims while working in a collaborative and supportive environment.

What You'll Do
• Investigate and manage claims submitted by policyholders.
• Review policy coverage and determine claim eligibility.
• Gather and analyze information required to assess and resolve claims.
• Communicate with insureds, brokers, third parties, vendors, and authorities as required.
• Negotiate and settle claims within established authority levels.
• Maintain accurate documentation and claim files.
• Provide professional, timely, and empathetic customer service throughout the claims process.
• Collaborate with team members while managing your own workload effectively. What We're Looking For
• College diploma or university degree.




• Knowledge of the Property & Casualty insurance industry.
• Strong communication and interpersonal skills.
• Excellent organizational and time management abilities.
• Robust analytical and problem-solving skills.
• Proficiency with Microsoft Office applications, including Word and Excel.
• Ability to work both independently and as part of a team.
• Accurate computer and keyboarding skills with strong attention to detail. Asset Qualifications
• Bilingualism (English and French) is an asset
• Enrollment in or completion of the CIP (Chartered Insurance Professional) designation.
• Previous claims handling or insurance experience. Why Join Optimum? At Optimum Group, we are proud to be a wholly owned Canadian company with international operations and a people-first culture.

We offer
• Versatile

working hours
• Hybrid work model (3 days in office)
• Centrally located offices accessible by public transit
• Competitive compensation package
• Strong commitment to work-life balance
• Employee-focused culture with high engagement
• Monthly team-building and social activities Join a company where your expertise is valued, your growth is supported, and your contributions make a real impact.

📌 Junior Telephone Adjuster (North Bay)
🏢 Optimum General Insurance
📍 North Bay