2026.04.30

Job Description

ABOUT US
Lantek is a leading multinational company in software solutions for the industrial sector, specialized in Industry 4.0 a nd digital transformation . With over400 professionalsand presence in 16 countries , we are committed to continuous innovation to optimize manufacturing processes on a global scale.

About The Role
As part of the Operations team, this Customer Engineer role will be responsible providing technical support to customer-users based on their needs, related to our products and services (CAD/CAM and MES/ERP solutions). This includes supporting the full software lifecycle: from implementation and user training to incident resolution. Duties & Responsibilities The main duties are:
• Consult, specify, install, configure, and provide support on issues related to our software (CAD/CAM and MES/ERP).
• Support and implement small/medium customer projects.
• Define solutions in exchange with customers.
• Create specifications according to the customer’s requirements.




• Gathering and analysing customer requirements for new software installations or upgrades.
• Train customers and employees in Lantek systems (on-site and online). EDUCATION & EXPERIENCE
• Technical background, preferably Computer Engineering or IT field.
• Experience in technical projects involving software in an industrial environment.
• Knowledge of Lantek systems would be desirable. SKILLS & ABILITIES
• Native English Speaker. Knowledge of French will be highly valued. Other languages, such as Spanish or German, are a plus.
• Valuable interpersonal skills.
• Ability to understand and evaluate customer expectations.
• Customer oriented-approach.
• Goal-oriented work within the framework of project implementation.
• Willingness to travel. If you want to be part of the future of smart industry, this is your opportunity At Lantek, we’re waiting for you.

📌 Customer Engineer (Quebec City)
🏢 Lantek
📍 Quebec City