Reports To: Operations Manager Position Summary We are seeking a highly organized and detail-oriented Operations Administrator to support Claims, Licensing, Compliance, and Oil Program portfolios. This role ensures operational efficiency, regulatory compliance, and exceptional dealer support.

Key Responsibilities
• Act as first point of contact for claims inquiries and submissions.
• Review and process claims documentation.
• Maintain licensing records and renewal tracking.
• Support compliance and oil program administration.
• Maintain company documents and databases.
• Coordinate with dealers and internal stakeholders. Qualifications
• French / English – Bilingual preferred.
• Strong organizational and time-management skills.
• Knowledge of heavy equipment.
• Experience in dealership service operations.
• Excellent written and verbal communication.
• Proficiency in Microsoft Office applications.
• Ability to manage multiple priorities with accuracy. Personal Attributes Professional, dependable, customer-focused, and detail-oriented. Compensation & Benefits Salary Range: $55,000
- $65,000 annually, based on experience, qualifications, and industry knowledge. Comprehensive health and dental benefits
• Life and disability insurance coverage
• Paid vacation and personal days
• Professional development and training opportunities
• Flexible work-life balance
• Fully remote work environment Working Conditions
• This position is 100% remote and may be performed from anywhere within Canada.
• Candidates must maintain a professional home office environment with reliable high-speed internet access.
• Regular communication is conducted through Microsoft Teams, email, and telephone.



Occasional travel for company meetings or training may be required. Additional Responsibilities Document Management
• Maintain electronic filing systems and ensure accurate organization of operational, compliance, licensing, and claims documentation.
• Manage document retention, version control, and records management processes.
• Prepare, format, proofread, and distribute operational documents, reports, forms, and communications.
• Support the creation and maintenance of standard operating procedures and training materials. Email Marketing & Communications
• Coordinate and distribute email communications to dealers, partners, and internal stakeholders.
• Maintain and update email distribution lists and contact databases.
• Assist with development, formatting, and scheduling of email marketing campaigns.
• Monitor email campaign performance metrics and prepare summary reports.
• Support newsletters, program updates, promotional announcements, and compliance communications. Preferred Experience
• 2-5 years of administrative, operations, claims, insurance compliance or licensing experience.
• Experience working in a remote environment.
• Familiarity with CRM (Dynamics 365), claims, policy administration, or document management systems.
• Experience supporting heavy equipment dealer networks or business partners.




• Experience with email marketing platforms. Technology Requirements
• Advanced proficiency with Microsoft 365 including Outlook, Excel, Word, Teams, and SharePoint.
• Ability to learn proprietary systems and online portals quickly.
• Experience using cloud-based document management systems. Performance Expectations (KPIs)
• Claim inquiries processed accurately and within service standards.
• Licensing renewals completed prior to expiry dates.
• Compliance procedures completed on time.
• Document updates completed within established timelines.
• Email campaigns distributed accurately and on schedule. Core Competencies
• Attention to Detail
• Communication Skills
• Customer Service Excellence
• Time Management
• Problem Solving
• Accountability
• Process Improvement
• Collaboration and Teamwork
• Adaptability and Continuous Learning Why Join Our Team?
• Fully remote position.
• Opportunity to support a growing national network.
• Diverse responsibilities across operations, compliance, claims, licensing, and communications.
• Collaborative and supportive team culture.
• Professional growth and advancement opportunities. Education
• Post-secondary education in Business Administration, Office Administration, Communications, or a related discipline preferred.
• Equivalent combinations of education and experience will be considered. Physical Requirements
• Ability to work at a computer for extended periods.
• Ability to participate in virtual meetings and telephone conversations throughout the workday.
• Ability to manage competing priorities in a rapid-paced remote environment.

📌 Operations Administrator (Canada)
🏢 Protection Point
📍 Canada