Sharp Brains is looking for an experienced and customer-focused Desktop Support Engineer to join our growing IT support team on a full-time basis.

Key Responsibilities
• Provide L1/L2 desktop and end-user technical support.
• Troubleshoot hardware, software, Windows OS, and connectivity issues.
• Install, configure, and maintain desktops, laptops, printers, and peripherals.
• Support Microsoft 365, Outlook, VPN, and business applications.
• Perform hardware replacements, software installations, and system configurations.
• Assist with Active Directory and user account management.
• Maintain ticket documentation and ensure timely resolution of technical issues.

Requirements:
• Previous experience in Desktop Support or IT Support.
• Strong knowledge of Windows operating systems and computer hardware.
• Familiarity with Microsoft 365, Active Directory, and ticketing systems.
• Good troubleshooting, communication, and customer service skills.
• Ability to work independently and provide consistent full-time support. Engagement Details:
• Full-time position.
• 1099 Independent Contractor agreement.
• Long-term engagement chance.

📌 Desktop Support Engineer (Waterloo)
🏢 Sharp Brains
📍 Waterloo