About Quantiphi:

Quantiphi is an award-winning, AI-First global digital engineering company that helps the world’s leading Fortune 1000 organizations transform bold ideas into measurable business impact. We go beyond building innovative AI technologies—we solve the problems that matter most to our clients.

Since our founding in 2013, Quantiphi has built a proven track record of turning complex challenges into meaningful outcomes across industries.

Headquartered in Boston, with more than 4,000 professionals worldwide, we partner with global enterprises to deliver large-scale digital, cloud, and AI-driven transformation. #SolvingWhatMatters

We are an Elite and Premier partner to Google Cloud, AWS, NVIDIA, Snowflake, and other leading technology platforms, and our work has been recognized across the industry, including:

- 21 Google Cloud Partner of the Year awards in the past 10 years
- 3 AWS AI/ML Partner of the Year awards
- 3 NVIDIA Partner of the Year awards
- 3 Snowflake Partner of the Year awards
- Rated Leaders by Gartner, Forrester, IDC, ISG, Everest Group and other leading analyst firms

Quantiphi delivers First-in-class AI solutions across Life Sciences, Healthcare, Banking, Financial Services, CPG, Manufacturing, Energy, High-Tech, Telecommunications, etc., powered by cutting-edge Generative AI and Agentic AI accelerators.

We are also proud to be certified as a Great Place to Work—reflecting our commitment to our people and our culture.

For more details, visit: Website or LinkedIn Page

About the Role:

We are looking for an Architect to support a Contact Center as a Service (CCaaS) deployment on Google CCAIP platform, building and configuring DTMF IVR menus and contact center call flows based on approved business and technical specifications.

Key Responsibilities:

- Build and configure IVR menus, call routing paths, and queue/skillset assignments using Dialogflow, Firestore, and CCAIP




- Translate BA-provided technical/IT requirements and flow diagrams into working call flow configurations
- Develop and maintain Dialogflow agents/intents and Firestore data structures supporting call routing logic
- Collaborate with BAs, QA, and business stakeholders to clarify requirements and resolve technical gaps
- Support testing and UAT, troubleshooting and remediating defects identified in delivered call flows

Requirements:

- 8+ years designing, configuring, and deploying contact center solutions end-to-end
- Strong, hands-on experience with Google Dialogflow (CX preferred): intents, entities, flows, webhooks, fulfillment, versioning, environments
- Proven experience with Google CCAIP (UJET): tenant configuration, channel setup, routing, IVR, agent tools, workforce features
- Solid understanding of contact center fundamentals: call flows, IVR, ACD, WFM, QA, omnichannel, SLAs, and service design
- Dialogflow CX advanced features: DTMF, pages, parameters, conditions, routes, generative answers, sentiment analysis
- Experience with UJET advanced configurations: custom routing, agent assist, IVR scripting, analytics
- Configure effective Firestore databases
- Scripting/programming for integrations (Node.js, Python), serverless functions, and webhook development
- Experience with workforce management, quality management, and compliance recording solutions
- Bilingual French and English preferred

What’s in it for YOU at Quantiphi?

- Join one of the world’s fastest-growing AI-first digital engineering companies and make a real impact at scale.
- Lead and collaborate with a high-energy team of talented, driven individuals solving complex, meaningful challenges.
- Work with Fortune 500 companies and disruptive innovators in a research-driven environment with 60+ patents.
- Stay ahead of the curve by gaining hands-on experience with cutting-edge AI, ML, data, and cloud technologies while continuously upskilling.

📌 CCaaS Architect (Canada)
🏢 Quantiphi
📍 Canada