2026.04.30

ABOUT US

Lantek is a leading multinational company in software solutions for the industrial sector, specialized in Industry 4.0 a nd digital transformation .

With over400 professionalsand presence in 16 countries , we are committed to continuous innovation to optimize manufacturing processes on a global scale.

About The Role

As part of the Operations team, this Customer Engineer role will be responsible providing technical support to customer-users based on their needs, related to our products and services (CAD/CAM and MES/ERP solutions). This includes supporting the full software lifecycle: from implementation and user training to incident resolution.

Duties & Responsibilities The main duties are:

- Consult, specify, install, configure, and provide support on issues related to our software (CAD/CAM and MES/ERP).
- Support and implement small/medium customer projects.
- Define solutions in exchange with customers.
- Create specifications according to the customer’s requirements.




- Gathering and analysing customer requirements for new software installations or upgrades.
- Train customers and employees in Lantek systems (on-site and online).

EDUCATION & EXPERIENCE

- Technical background, preferably Computer Engineering or IT field.
- Experience in technical projects involving software in an industrial setting.
- Knowledge of Lantek systems would be desirable.

SKILLS & ABILITIES

- Native English Speaker. Knowledge of French will be highly valued. Other languages, such as Spanish or German, are a plus.
- Good interpersonal skills.
- Ability to understand and evaluate customer expectations.
- Customer oriented-approach.
- Goal-oriented work within the framework of project implementation.
- Willingness to travel.

If you want to be part of the future of smart industry, this is your opportunity! At Lantek, we’re waiting for you.

📌 Customer Engineer (Quebec City)
🏢 Lantek
📍 Quebec City