Sharp Brains is looking for an experienced and customer-focused Desktop Support Engineer to join our growing IT support team on a full time basis.

Key Responsibilities:

- Provide L1/L2 desktop and end-user technical support.
- Troubleshoot hardware, software, Windows OS, and connectivity issues.
- Install, configure, and maintain desktops, laptops, printers, and peripherals.
- Support Microsoft 365, Outlook, VPN, and business applications.
- Perform hardware replacements, software installations, and system configurations.
- Assist with Active Directory and user account management.
- Maintain ticket documentation and ensure timely resolution of technical issues.

Requirements:

- Previous experience in Desktop Support or IT Support.
- Strong knowledge of Windows operating systems and computer hardware.
- Familiarity with Microsoft 365, Active Directory, and ticketing systems.
- Good troubleshooting, communication, and customer service skills.
- Ability to work independently and provide consistent full-time support.

Engagement Details:

- Full-time position.
- 1099 Independent Contractor agreement.
- Long-term engagement opportunity.

📌 Desktop Support Engineer - Full Time (Waterloo)
🏢 Sharp Brains
📍 Waterloo