Major Responsibilities

Generic functions

- Ensures compliance to company regulations and policies.
- Must be aware of the department’s Quality Standards.
- Adhere to the department’s ISO procedures.
- Observes all safety rules.

Specific Responsibilities

- Receives all wire rod orders, trade and affiliate sales, has credit checked, analyses, reviews and obtains production approval, schedules for production, follows up on processing and dispatch of orders.
- Receives modifications to existing orders, makes necessary changes and advises personnel as necessary.
- Ensures customer complaints information are forwarded to Field Development Metallurgist.
- Ensures QA releases in the shipping priority report are prioritized.
- Forwards trial order information to the Technical Representative and advises customer when material is shipped.
- Responsible to calculate volume incentive for applicable customers and once approved, forwarded to the Accounting department.
- Communicates with QA and Shipping departments to expedite the shipments of delinquent/straggler coils.




- Responsible for the forecasts of tons to be shipped, by customer, for the shipping department.
- Assists in researching for potential customers for off spec materials or no longer materials wanted by original customer.
- Ensures processed rod orders for traded are received, credits are checked, analyzed, reviewed, approved, acknowledged, prepared work order, scheduled for production and expedited.
- Answers customer requests for information.
- Ensures payment terms on customers written purchase order, accounts receivable price discrepancies are verified.
- Responsible for various reports, ei. Daily, weekly, monthly and yearly.
- Assists in replacing the CSRs during vacation time or absences.
- Coordinate customer visits to IRM.
- Ensures recent customer or modified specifications are updated.
- Maintains customers’ business records.
- Performs other required duties as assigned.

📌 Inside Sales Representative (L'Orignal)
🏢 Ivaco Rolling Mills
📍 L'Orignal