Role

Fidelity is looking for a full-time IT Support Technician that will also support our security programs which include Cyber Security, Access Control, Controlled Good Program, Intrusion, and Video surveillance. This position will assist with the maintenance and development of each program. You will be required to work with our 3rd party IT provider and assist with onsite requirements.

As an IT Support Technician, you will be expected to handle some of the day-to-day unexpected problems/tasks as well as ongoing maintenance and development

Duties Include

- Manage and assist with minor internal IT issues (monitors, printers, misc hardware)
- Assist third party IT provider as needed
- Maintain daily Controlled Goods logs entries
- Assist with document control maintenance
- Pick-up and delivery of computer hardware as needed
- Managing system updates, coordinate with IT provider and Fidelity staff
- Assisting with computer installs and setups as needed
- Inventory and Procurement: Track IT hardware stock. maintain hardware inventory
- Assist with misc.



IT and Security admin tasks as needed

Qualifications

- Minimum High School education or equivalent
- Any other technical certification / education considered an asset such as cyber security, controlled goods
- Mandatory that this role take part in a criminal record check and controlled goods screening

Experience

- 1-3+ years of hands-on experience with technical support or system maintenance roll
- Have a basic knowledge of technical diagnostic procedures
- Have a basic understanding of TCP/IP v4, POP, IMAP, SMTP, DNS, HTML, PHP, MySQL and or industry standard equivalents
- Must have Class 5 drivers license

Core Work hours

- Must be onsite for regular hours 7:30-4:00 Monday – Friday

Compensation

- Competitive wages based on experience and knowledge level
- Employee benefits with medical, dental and life
- A fun, friendly and casual work workplace with company sponsored events
- 2 Paid Flex days per year

📌 IT Support Technician (Calgary)
🏢 Fidelity Manufacturing
📍 Calgary