03 Nov
|
Coforge
|
Canada
Role: IVR Tester
Workplace type: Remote
Duration: Long term
Job Descripton:
- Hands-on experience creating and executing API payloads in Postman
- Experience testing Genesys call flows from the Genesys UI perspective, rather than through phone calls
- Working/Testing knowledge of the Genesys UI, including checking call status, agent scripts, and secured messages
- Working/Testing knowledge of CRM integration to Genesys
- Working/Testing knowledge of chatbots and live-agent interactions
📌 IVR Tester (Genesys) (Canada)
🏢 Coforge
📍 Canada