Junior Telephone Adjuster

Optimum Insurance is looking for a Telephone Adjuster to join our Claims team in North Bay.

Reporting to the Assistant Vice President,Claims you will play a key role in delivering exceptional customer service by managing claims from initial notification through to resolution. You will investigate losses, review policy coverage, assess claims, negotiate settlements, and ensure a positive experience for our policyholders throughout the claims process.

This role offers an excellent opportunity for individuals interested in developing their career in claims while working in a collaborative and supportive environment.

What You'll Do

- Investigate and manage claims submitted by policyholders.
- Review policy coverage and determine claim eligibility.
- Gather and analyze information required to assess and resolve claims.
- Communicate with insureds, brokers, third parties, vendors, and authorities as required.
- Negotiate and settle claims within established authority levels.
- Maintain accurate documentation and claim files.
- Provide professional, timely, and empathetic customer service throughout the claims process.
- Collaborate with team members while managing your own workload effectively.

What We're Looking For

- College diploma or university degree.




- Knowledge of the Property & Casualty insurance industry.
- Strong communication and interpersonal skills.
- Excellent organizational and time management abilities.
- Strong analytical and problem-solving skills.
- Proficiency with Microsoft Office applications, including Word and Excel.
- Ability to work both independently and as part of a team.
- Accurate computer and keyboarding skills with strong attention to detail.

Asset Qualifications

- Bilingualism (English and French) is an asset
- Enrollment in or completion of the CIP (Chartered Insurance Professional) designation.
- Previous claims handling or insurance experience.

Why Join Optimum?

At Optimum Group, we are proud to be a wholly owned Canadian company with international operations and a people-first culture.

We offer

- Flexible working hours
- Hybrid work model (3 days in office)
- Centrally located offices accessible by public transit
- Competitive compensation package
- Solid commitment to work-life balance
- Employee-focused culture with high engagement
- Monthly team-building and social activities

Join a company where your expertise is valued, your growth is supported, and your contributions make a real impact.

📌 Junior Telephone Adjuster (North Bay)
🏢 Optimum General Insurance
📍 North Bay