Reimbursement support and case coordination define this full-time Caseworker position with Cencora, supporting coverage-related requests and patient services workflows.

This Caseworker profile supports timely, accurate handling of reimbursement processes across customer operations and patient support. The work includes perks documentation, case updates, follow-up communications, and routine issue resolution. Cencora also expects accurate records, stakeholder coordination, and attention to recurring reimbursement trends.

Key Responsibilities:

- Assist reimbursement processes across customer operations and patient support workflows
- Coordinate benefits documentation, case updates, and follow-up activities
- Resolve routine reimbursement issues and documentation gaps
- Maintain case records, reimbursement documentation,



and system updates
- Monitor reimbursement trends, recurring issues, and escalation indicators

Requirements:

- High School Diploma, GED, or equivalent experience required
- Two or more years in reimbursement support or related fields
- Experience in patient services or healthcare support services
- Experience in case coordination, claims support, or customer operations
- Relevant reimbursement, patient access, or process improvement certification preferred

Support Cencora reimbursement services through accurate case coordination, stakeholder communication, documentation, and routine issue resolution.

📌 Reimbursement Support Caseworker (Ottawa)
🏢 Value Apothecaries
📍 Ottawa