Lead customer relations at Hard Rock Ottawa Hotel & Casino in Ottawa, overseeing guest service and player engagement on a full time permanent schedule.

This Customer Relations Supervisor oversees daily team operations and supports exceptional guest experiences. The position addresses concerns, escalations, rewards inquiries, and service recovery while coaching employees. It also supports AGCO compliance, promotions, and Hard Rock service standards.

Key Responsibilities:

- Supervise Customer Relations employees during shift operations
- Maintain a visible presence on the gaming floor
- Ensure compliance with AGCO regulations and applicable policies
- Support hiring, training, evaluations, recognition, and development
- Plan and execute site promotions with the manager

Requirements:

- Post-secondary diploma in Marketing or Business-related discipline
- Two years of special events or public relations experience
- One year of service-industry supervisory experience
- Working knowledge of MS Office application packages
- Ability to obtain Category 1 Gaming Assistant registration

Apply customer service leadership, organization, communication, and gaming-floor awareness as a Supervisor at Hard Rock Ottawa.

📌 Customer Relations Supervisor Casino (Ahuntsic)
🏢 Hard Rock Hotel & Casino Ottawa
📍 Ahuntsic