- Troubleshooting network, application and system issues to resolution and isolating problems using system logs and other tools
- Design Akamai cloud-based solutions for the delivery and storage of web applications, sites and many environments
- Coordinate with DevOps, CloudOps, developers and support staff to help resolve issues and clarify requirements.
- Monitor all performance metrics for various production systems and identify root cause for all technical issues and recommend solutions.
- Managing vendors, including tracking hardware/software issues and driving vendors to resolve issues.
- Following ITIL processes and procedures as it relates to incident management, change management and problem management.
- Work independently to efficiently and effectively resolve customer and client issues and support team members to meet or exceed required SLA’s.
- Manage security across the setting including user administration across various applications

📌 Production Support Analyst (Ontario)
🏢 MSR Technology Group
📍 Ontario