Reports To: Operations Manager

Position Summary

We are seeking a highly organized and detail-oriented Operations Administrator to support Claims, Licensing, Compliance, and Oil Program portfolios. This role ensures operational efficiency, regulatory compliance, and exceptional dealer support.

Key Responsibilities

- Act as first point of contact for claims inquiries and submissions.
- Review and process claims documentation.
- Maintain licensing records and renewal tracking.
- Support compliance and oil program administration.
- Maintain company documents and databases.
- Coordinate with dealers and internal stakeholders.

Qualifications

- French / English – Bilingual preferred.
- Strong organizational and time-management skills.
- Knowledge of heavy equipment.
- Experience in dealership service operations.
- Excellent written and verbal communication.
- Proficiency in Microsoft Office applications.
- Ability to manage multiple priorities with accuracy.

Personal Attributes

Professional, dependable, customer-focused, and detail-oriented.

Compensation & Benefits

Salary Range: $55,000 - $65,000 annually, based on experience, qualifications, and industry knowledge.

Comprehensive health and dental benefits

- Life and disability insurance coverage
- Paid vacation and personal days
- Professional development and training opportunities
- Flexible work-life balance
- Fully remote work setting

Working Conditions

- This position is 100% remote and may be performed from anywhere within Canada.
- Candidates must maintain a professional home office environment with reliable high-speed internet access.
- Regular communication is conducted through Microsoft Teams, email, and telephone.



Occasional travel for company meetings or training may be required.

Additional Responsibilities

Document Management

- Maintain electronic filing systems and ensure accurate organization of operational, compliance, licensing, and claims documentation.
- Manage document retention, version control, and records management processes.
- Prepare, format, proofread, and distribute operational documents, reports, forms, and communications.
- Support the creation and maintenance of standard operating procedures and training materials.

Email Marketing & Communications

- Coordinate and distribute email communications to dealers, partners, and internal stakeholders.
- Maintain and update email distribution lists and contact databases.
- Assist with development, formatting, and scheduling of email marketing campaigns.
- Monitor email campaign performance metrics and prepare summary reports.
- Support newsletters, program updates, promotional announcements, and compliance communications.

Preferred Experience

- 2-5 years of administrative, operations, claims, insurance compliance or licensing experience.
- Experience working in a remote environment.
- Familiarity with CRM (Dynamics 365), claims, policy administration, or document management systems.
- Experience supporting heavy equipment dealer networks or business partners.




- Experience with email marketing platforms.

Technology Requirements

- Advanced proficiency with Microsoft 365 including Outlook, Excel, Word, Teams, and SharePoint.
- Ability to learn proprietary systems and online portals quickly.
- Experience using cloud-based document management systems.

Performance Expectations (KPIs)

- Claim inquiries processed accurately and within service standards.
- Licensing renewals completed prior to expiry dates.
- Compliance procedures completed on time.
- Document updates completed within established timelines.
- Email campaigns distributed accurately and on schedule.

Core Competencies

- Attention to Detail
- Communication Skills
- Customer Service Excellence
- Time Management
- Problem Solving
- Accountability
- Process Improvement
- Collaboration and Teamwork
- Adaptability and Continuous Learning

Why Join Our Team?

- Fully remote position.
- Opportunity to support a growing national network.
- Diverse responsibilities across operations, compliance, claims, licensing, and communications.
- Collaborative and supportive team culture.
- Professional growth and advancement opportunities.

Education

- Post-secondary education in Business Administration, Office Administration, Communications, or a related discipline preferred.
- Equivalent combinations of education and experience will be considered.

Physical Requirements

- Ability to work at a computer for extended periods.
- Ability to participate in virtual meetings and telephone conversations throughout the workday.
- Ability to manage competing priorities in a rapid-paced remote environment.

📌 Operations Administrator (Canada)
🏢 Protection Point
📍 Canada