Libro Credit Union is growing

Join Libro Credit Union as a full-time Special Accounts Advisor - London Administration

At Libro Credit Union, every employee and every customer are members. Everything we do is about strengthening financial well-being for a better tomorrow.

- Empowering people to live their most fulfilled lives.
- Supporting businesses and communities to thrive.
- Caring for the planet and economic growth through sustainable practices.

The Role

- Active Management of Special Accounts-Business Segment.
- Meeting with owners and/or their management and/or various professional advisors to determine the root causes of financial issues and then implementing strategies based on the analysis of the owner's financial situation to rehabilitate or exit.
- Provide detailed financial analysis and write credit memos for lending requests, modifications, annual reviews, write off recommendations, etc. for actively managed accounts.
- Approve transactions within the delegated lending authority or recommend to the appropriate approval authority.
- Issue demands for payment on behalf of the Credit Union and assist the Director of Special Accounts and Collections with issuing forbearance and similar agreements.
- Collaborate with third parties necessary to enforce security including but not limited to lawyers, appraisers, real estate agents and receivers.
- Attending creditor meetings as Libro's representative when required.
- Analyze and report on account performance, trends, and potential risks, ensuring timely escalation of critical issues.




- Advisor to Business Segment - Special Loans Collaborate with relationship managers and small business specialists to develop tailored strategies for rehabilitating watchlist and special accounts.
- Conduct in-depth reviews of distressed accounts to identify root causes of challenges and opportunities for improvement.
- Recommend actionable solutions, including restructuring, repayment plans, or asset recovery strategies.
- Provide expert advice to small business specialists and relationship managers on mitigating risks and optimizing outcomes for Watchlist account portfolios.
- Mentor and train small business specialists and relationship managers on best practices for handling special accounts.
- Assisting the Director, Special Accounts and Collections with audits, policy and procedures and other Special Accounts related matters Track the progress of rehabilitation plans and adjust strategies based on account performance and market conditions.
- Prepare regular reports and presentations for senior management on the status and outcomes of special accounts.
- Support the Director in reviewing, updating, and implementing policies and procedures related to special accounts and collections. Provide input on policy changes to align with regulatory updates and industry best practices.

What We're Looking For

- University Degree with a focus on business.
- Minimum of 3-5 years' experience in Credit Adjudication and/or Special Accounts management capacity at a financial institution.




- Understanding of the financial environment and its impact on special accounts management.
- Skilled in business concepts including lending structures, financial information, and relevant legislation and policies.
- Robust analytical, organizational, and problem-solving skills.
- Ability to write credit memos
- Adept at handling complex situations with a calm and strategic approach.
- Understanding of various legal concepts and strategies relating to non-performing and special loans
- Ability to work at an intermediate level in Microsoft Word, Excel, and the Ovation banking system.
- Ability to work in the nCINO LOS.
- A passion for helping people grow their financial well-being.
- Display Libro's values of Accountability, Courage, High Performance and Inclusive Mindset.

We Offer Total Reward Programs to Set You Up for Success In & Outside of Work

- Competitive salaries, benefit packages, pension plans, & incentive programs, that value your dedication.
- Generous vacation time.
- Employee wellness program, Employee & Family Assistance Program, fitness club discounts, technology offers, travel and entertainment deals.
- Dedicated staff banking specialists to support strengthening your own financial well-being Staff accounts and staff rates on products and services.
- We believe in developing internal talent. Unlock your potential with tuition assistance and opportunities for advancement.

Libro is committed to fostering a protected, healthy, and inclusive work environment that inspires respect. As an inclusive employer we are committed to providing a fully accessible recruitment process. Email us at [email protected] any

📌 Special Accounts Advisor (London)
🏢 Libro Credit Union
📍 London