Support Intact customers through digital tools and phone service in a hybrid role based in Laval or Montreal Downtown. French and English are required.

As a Bilingual Customer Service Representative in Intact's Digital Centre of Expertise, you will answer customer calls and resolve account needs. The position supports AutomériteTM customers through phone service, online tools, and the mobile app. You will work Monday to Friday from 11:00 a.m. to 8:00 p.m., with one rotating Saturday shift every four weeks.

Key Responsibilities:

- Answer incoming calls with outstanding customer service
- Serve as first telephone contact for AutomériteTM customers
- Answer questions and adjust customer accounts
- Guide customers through online and mobile self-service tools
- Send policy documents and resolve customer issues

Requirements:

- At least six months of experience
- French and English bilingualism for regular customer service calls
- Computer proficiency with Apple and Android applications
- Microsoft Office Suite and other application skills
- Authorization to work in Canada

Bring bilingual communication, computer skills, and customer service experience to Intact's Digital Centre of Expertise in Quebec.

📌 Bilingual Digital Customer Service Representative (Montreal)
🏢 belairdirect
📍 Montreal