Support B2B healthcare partners in English and French as Maple's Bilingual Client Success Coordinator, working remotely within Canada or hybrid in Toronto.

This full time role supports Maple's Channel Partnerships team and growing partner network. You will coordinate account operations, onboarding, reporting, troubleshooting, and partner communications. Success requires client-facing experience, strong organization, customer service instincts, and clear bilingual communication.

Key Responsibilities:

- Respond to partner questions and requests in English and French
- Coordinate onboarding, communications, eligibility updates, and administrative tasks
- Prepare and distribute accurate monthly partner reports
- Troubleshoot operational issues and escalate complex matters




- Maintain partner documentation and task tracking across internal systems

Requirements:

- At least one year of client-facing or similar experience
- Bilingual English and French verbal and written communication
- Strong customer service instincts and problem-solving interest
- Organized, detail-oriented approach to priorities and follow-ups
- Curious, AI-savvy, dependable, and collaborative working style

Bring bilingual communication, operational coordination, and thoughtful client support to Maple's healthcare partnerships across Canada.

📌 Bilingual Client Success Coordinator (Edmonton)
🏢 Maple
📍 Edmonton