Use Cyara Velocity to automate IVR testing for Contact Centre CCaaS programs in Toronto, validating complex customer journeys and call flows.

This bilingual IVR Automation Tester role focuses on QA automation across functional, integration, regression, and end-to-end testing. You will create reusable, parameterized scripts and validate telephony behavior across IVR and contact centre platforms. Genesys Cloud CX experience is preferred for routing and handoffs.

Key Responsibilities:

- Design automated IVR test cases in Cyara Velocity
- Validate prompts, DTMF, speech recognition, and call routing
- Build regression suites and prepare test data
- Analyze results and troubleshoot failed automation runs
- Support defect triage and production validation

Requirements:

- Expertise with Cyara Velocity for IVR automation testing
- Experience testing functional, integration, regression, and end-to-end flows
- Knowledge of SIP, routing, and call transfers
- Familiarity with QA methodologies and defect management tools
- Bilingual capability and contact centre testing experience

Apply IVR automation, telephony testing, and defect analysis expertise to strengthen CCaaS quality coverage in Toronto.

📌 IVR Automation Tester Cyara Velocity (Toronto)
🏢 apptoza
📍 Toronto