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Service Representative (SaskTel Stores- Incented Sales Rep)

Location: Swift Current, SK

Number of Positions:1

Salary:$27.97/hour (Base salary plus an opportunity to earn a yearly incentive commission of up to $6,944)

Type of Position: Perm Part Time

Closing Date:11/13/2026

JOB SUMMARY

Represents the Corporation in sales incented face-to-face residential and business customer contacts. Provides an exceptional customer experience, representing customers' best interests. Determines customers' needs and requirements, recommends solutions, and finalizes the sale of products and/or services. Completes internal work and procedures to ensure the customer's experience is positive.

TYPICAL DUTIES & RESPONSIBILITES

(Not all inclusive or applicable to all assignments)

- Persuasively promotes the sale of products and/or services on an initiated and/or demand basis in acompetitive environment in order to meet salestargets.
- Determines customer needs and recommends solutions to the customer, utilizing support personnel as required.
- Handles device hardware and accessory setup, reviews customer contracts, and educates/informs customers about their services.
- Develops and maintains a working knowledge of SaskTel's products, services, systems, and pricing options.
- Handles all customer inquires/complaints and resolves issues in a timely, qualified manner in order to meet customer service and productivity targets,



and positively contributes to customer survey results.
- Arranges customer security deposits, and handles cash and payments. Reconciles monies associated with daily sales and bill payments. Prepares bank deposits.
- Captures customer requirements, reviews customer request work orders for accuracy, and adjusts/corrects errors and/or omissions on customer accounts.
- Participates in sales campaigns and retention activities on an initiated and/or demand basis.
- Maintains related reports.
- Deals with customers for the purpose of retail sales, product returns and repairs, trade shows, equipment demonstrations, organizing product displays, and may be required to attend customer premises.
- Monitors/administers stock inventory for products available through the retail outlet.
- Assists other internal departments as required.

QUALIFICATIONS

- Working knowledge of techniques needed to persuasively promote the sale of products and/or services, typically gained through 2 years experience in a sales role.
- Excellent communication and interpersonal skills, and the ability to influence, persuade, and deal effectively with others.
- Working knowledge of SaskTel's products and services.
- Analytical, problem-solving, and decision-making abilities.
- Working knowledge of personal computers and various software applications.
- Ability to multi-task.




- Ability to plan and organize in a self-directed and public environment.
- Ability to work under continual pressure, and adapt toa constantly changing work environment.
- Successful completion of prescribed training courses.

SPECIFICATIONS

- Customer contact is primarily face to face and occasionally over the phone.
- Occasional overtime may be requetsed.
- Work shifts as per the Collective Agreement.
- Neat appearance and appropriate busines attire is mandatory.
- Occasional travel may be requested.
- Complies with all safety, health and environmental policies, programs, and standards at all times.

PHYSICAL DEMANDS

- Light to medium effort.
- Occasional heavy effort.

ENVIRONMENTAL CONDITIONS

- Works inside.

CULTURE AND VALUES

Upholds foundational values of honesty, integrity and respect.

Consistently demonstrates our culture: Think Big (Innovation and Courage), Make a Difference (Commitment and Community), Focus on Experiences (Simplicity and Agility), and working as OneSaskTel Team.

This is an on-site position located at the location(s) above. The successful candidate must be located within the province of Saskatchewan. Out of province/country candidates must be willing to relocate. Flexible work opportunities, in province, may be available.

SaskTel may use technology-assisted tools, including artificial intelligence (AI), to help review and assess applications. All hiring decisions are made by qualified members of our recruitment team.

At SaskTel, we believe in fostering a diverse and inclusive workforce that reflects the customers and communities we serve. We strive to

📌 Service Representative (Swift Current)
🏢 SaskTel
📍 Swift Current