Bilingual (French/English) Customer Service, Sales Support & Purchasing Coordinator

Location: Aurora, ON (On-site)
Job Type: Full-Time, Permanent

Company Overview

Canadian Education Warehouse (Educo Entrepôt Canada), a division of Ma.S.T. Distribution Inc., is proud to celebrate 29 years of dedicated service in the education sector. Based in Aurora, Ontario, we are a trusted provider of educational materials and furniture for learning institutions across Canada. Our bilingual operations in French and English enable us to serve diverse clients, from daycare to post-secondary institutions, through both direct and wholesale divisions.

About the Role

Canadian Education Warehouse (CEW) and the Welcome to Kindergarten™ (WTK) program are seeking a fully bilingual (French/English), detail-oriented, and proactive Customer Service, Sales Support & Purchasing Coordinator to support our national operations.

Reporting to the General Manager, this role plays a key part in supporting Francophone and Anglophone clients across Canada. The successful candidate will provide bilingual customer service, manage orders and quotes, coordinate purchasing and inventory, support WTK kit production planning, and help drive sales. This role requires frequent communication in French, particularly with French-language school boards, partners, and internal teams.

This is a busy, varied role. On any given day you may be answering a school board in French, chasing a supplier on a late shipment, building a quote, and helping the warehouse prioritize orders, all at once. During peak periods such as back-to-school and WTK kit production, the pace is high and the volume is heavy. We are looking for someone who stays calm and organized under pressure, enjoys juggling many priorities, and works as a true team player.

This position is ideal for someone who thrives in a fast-paced bilingual environment, loves collaborating with colleagues, and has a natural flair for sales and customer relationships.

Key ResponsibilitiesBilingual Customer Service & Sales Support

- Provide professional customer service in French and English, responding to inquiries related to products, pricing, orders, and quotes.
- Support Francophone and Anglophone school boards, educators, and partners across Canada.
- Provide product recommendations and tailored solutions to meet customer and program needs.
- Identify sales opportunities with existing customers, including upselling, cross-selling, and introducing new products.
- Resolve order or service issues and follow up to ensure customer satisfaction.
- Support the national sales team by preparing bilingual quotes, order confirmations, and related documentation.

Sales & Marketing Support





- Contribute ideas and content for promotions, product launches, email campaigns, catalogues, and social media.
- Help keep product listings, descriptions, and online storefront content accurate, appealing, and bilingual.
- Share customer feedback and market insights with the sales team to help shape offers and product selection.

Order Management & WTK Kit Production Support

- Accurately process bilingual customer orders and quote requests for CEW and WTK program clients.
- Manage the full order lifecycle, including system entry, tracking, and fulfillment coordination.
- Support WTK kit production planning by coordinating inventory availability, timelines, and logistics.
- Manage high order volumes during peak periods while maintaining accuracy and service quality.

Purchasing & Inventory Coordination

- Prepare purchase orders and coordinate with suppliers regarding pricing, availability, lead times, and delivery schedules.
- Monitor inventory levels and forecast purchasing needs to support sales demand and WTK kit production.
- Track supplier orders, manage backorders, and proactively identify supply chain risks.
- Maintain accurate bilingual product descriptions, pricing, and supplier information in inventory and purchasing systems.

Teamwork, Operations & Administrative Support

- Work closely and collaboratively with sales, purchasing, warehouse, and logistics colleagues to keep orders moving smoothly.
- Step in to help teammates during busy periods, and keep everyone informed of changes, delays, and priorities.
- Prepare and review reports related to sales, purchasing, inventory, and kit production.
- Use digital and AI tools to work smarter, and contribute to process improvements that enhance accuracy, efficiency, and the bilingual customer experience.

QualificationsEducation & Experience

- Minimum 2 years of experience in customer service, sales support, order management, purchasing, or supply chain coordination.
- Experience working in a bilingual or French-language environment is required.
- Proven ability to handle multiple tasks and high volumes in a fast-paced setting.
- Experience in the education sector or with educational products is a solid asset.
- Experience in sales, marketing, or e-commerce is an asset.

Language Requirements





- Fluency in French and English (spoken and written) is mandatory.
- Ability to communicate professionally in French with Francophone school boards, partners, and internal stakeholders.

Skills & Competencies

- Excellent multitasking skills, with the ability to manage many priorities, interruptions, and deadlines at the same time without losing accuracy.
- Strong organizational and time-management skills.
- Proficiency in Sage 50 Quantum, order management and purchasing systems, Microsoft Office, and Google Workspace.
- Experience using AI tools (such as ChatGPT, Claude, and others) for drafting, translation, research, or productivity is a clear asset.
- Exceptional attention to detail and accuracy in bilingual order and purchasing documentation.
- Strong communication, problem-solving, and coordination skills.

Personal Attributes

- A solid team player who is collaborative, supportive, and quick to pitch in.
- Thrives under pressure and keeps a positive, solutions-focused attitude during peak periods.
- A natural flair for sales and marketing, with genuine enthusiasm for connecting customers with the right products.
- Customer-focused, with a commitment to service excellence in both official languages.
- Self-motivated, dependable, and able to work independently as well as part of a team.
- Adaptable, curious, and open to new tools and ways of working.

Salary & Benefits

Salary Range: $45,000 – $55,000 CAD annually, commensurate with experience and bilingual proficiency

Benefits include:

- Benefit allowance
- Free parking
- Paid vacation and statutory holidays
- Staff discount
- Supportive, mission-driven, and bilingual work environment
- Long-term growth opportunities within a respected national organization

How to Apply

If you are passionate about delivering exceptional customer service, enjoy a fast-paced team environment, and want to play an integral role in our daily operations, we would love to hear from you!

Please send your resume and a cover letter detailing your experience and qualifications to [email protected] with the subject line: Bilingual Customer Service and Sales Support Application.

Canadian Education Warehouse (Educo Entrepôt Canada) is committed to fostering a diverse and inclusive workplace. We welcome applications from all qualified candidates.

Job Type: Full-time

Pay: $45,000.00-$60,000.00 per year

Benefits:

- Casual dress
- Company events
- Flexible schedule
- On-site parking
- Paid time off
- Store discount

Application question(s):

- Are you located in York Region?

Language:

- Do you speak French and English (required)

Location:

- Aurora, ON L4G 4C3 (preferred)

Work Location: In person

📌 Bilingual (French/English) Customer Service, Sales Support & Purchasing Coordinator (Aurora)
🏢 Canadian Education Warehouse
📍 Aurora